ECENTA and WalkMe Announce Partnership to Drive User Adoption and Engagement in SAP CRM and SAP C4C

“ECENTA has discovered the huge potential of WalkMe: we would like our customers and partners to benefit from increased user adoption right from GoLive. Besides that, WalkMe cuts the cost of onboarding users and ongoing support”.
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Cloud for Customer
User Engagement

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Partnerships

June 11, 2015 - PRLog -- DALLAS, TX and SAN FRANCISCO, CA, June 2015 – ECENTA – a global SAP partner and consulting firm specializing in SAP’s Customer Engagement and Commerce application suite has signed a Platinum Partnership agreement with WalkMe, authorized to resell and implement WalkMe’s enterprise class guidance and engagement platform.

“ECENTA has discovered the huge potential of WalkMe: we would like our customers and partners to benefit from increased user adoption right from GoLive. Besides that, WalkMe cuts the cost of onboarding users and ongoing support” says ECENTA’s Member of the Board, Amit Venugopal.

ECENTA has delivered over 300 SAP implementations since its foundation in 2000, and effective end user training was one of the keys to success. With WalkMe, ECENTA provides its customers with a new age tool for user guidance and in-work performance support.

“Our mission at WalkMe is to provide our Partners with all of the training, tools and technology solutions they need to be successful,” said WalkMe CEO, Dan Adika. “As such, we are excited to add an industry leader like ECENTA to our Platinum partner community. With proven track record and reputation, ECENTA will be a great partner, as they continue to capture the growing demand for rapid and effective onboarding and supporting of SAP’s cloud users.

“Learning” can mean different things to different people, and various learning models exist. In order to make learning effective, there has to be a repetition of tasks, steps, clicks, presentations, etc. The learning process combines various forms of media and approaches. For example, combining a descriptive approach on how to use a software with classroom training will make a great difference. A classroom training environment is typically more effective, but bears a higher cost.  It also comes with another downside: classroom training is often a one-time experience, leaving attendees with the urge to practice, re-iterate, reflect on the information, and apply this in their daily tasks.

WalkMe addresses this by providing the user with a learning experience right where it is needed, when it is needed: on the user’s monitor, without leaving the screen to seek outside help! WalkMe provides step-by-step guidance called ‘Walk-Thrus’, that literally walk a user through a particular process, explaining where to click, what data to enter, and how to proceed in the overall business process flow. This approach combines learning and executing a process within the application itself. Even more importantly, it can be used over and over again at the user’s convenience. Once set up, Walk-Thrus can be completed indefinitely, so that even rarely needed processes can be performed with the same level of quality.

About ECENTA:

ECENTA is a global SAP partner and systems integrator focusing on the SAP CEC product suite (e.g. SAP C4C, SAP CRM, hybris Commerce, SAP Contact Center, etc.) as well as on other SAP products in the reporting, mobility, integration, and technology space. Headquartered on SAP’s campus in Walldorf, Germany, ECENTA operates out of 9 offices world-wide with locations in Dallas, TX and Vancouver, BC in North America and other offices in Europe, Asia and Australia. As a proud long term SAP partner in product development, project-based innovation, and deployments, ECENTA has delivered over 300 successful projects around the globe and also assumes a reseller status for SAP C4C, Jam, HCM as well as WalkMe licenses.

About WalkMe™

WalkMe™ - the platform that instantly simplifies user experience - drives users to action as they interact with software or websites. WalkMe™ is used by enterprises from a wide range of industries and verticals to increase sales and conversion rates, boost UX, reduce support costs, and improve employee productivity.

Comprehensive step-by-step guidance, delivered through a sequence of tip balloons, drives users to action without requiring the user to leave the screen for external help resources. WalkMe™’s algorithm delivers context appropriate guidance, so that the right people receive the right guidance - specific to each user’s role, tasks, actions and device. WalkMe™ accurately adapts to any screen size and resolution. All of this is accomplished without any changes or integration to the underlying software, and using WalkMe™ does not require download.

WalkMe has received widespread industry recognition and acclaim. WalkMe has been recognized by Gartner as a “Cool Vendor in the CRM Customer Service and Social”, CeBIT’s 2015 Top Business Solution and Excellence Awards, Customer Magazine’s 2014 Communications Solution Product of the Year Award, recognized as a “Rising Star” in the 2015 CRM Service Awards from CRM Magazine, Red Herring Top 100 Tech Award and has been acknowledged as a key solution for strengthening corporate eLearning, training and employee productivity. For more, visit www.WalkMe.com.

Contact
Sebastian Jungels
sebastian.jungels@ecenta.com
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Tags:Sap, WalkMe, Ecenta, Cloud for Customer, User Engagement
Industry:Software, Technology
Subject:Partnerships
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