iRiS & Knowcross integrate to provide interactive hotel services at Kempinski Mall of the Emirates

DUBAI, UAE - June 1, 2015 - PRLog -- iRiS Software Systems, the leading provider of guest facing technology and Knowcross, the leading provider of efficiency software products in the hospitality industry, recently announced a partnership.

After working with Kempinski Hotel Mall of the Emirates in Dubai, iRiS and Knowcross collaborated to integrate its Valet products to their KNOW Service software.

The iRiS Valet app is a user-friendly guest-facing solution that allows the hotel’s guests to interact with all the services and facilities on offer in their preferred language. From in-room dining to room controls, restaurant bookings and cleaning requests, guests can easily access each of the hotel’s amenities.

The Knowcross software suite allows Kempinski Hotel Mall of the Emirates to manage housekeeping and maintenance tasks, as well as guest requests, complaints and personalized services through smartphones and tablets.

When a guest requests a service on the iRiS Valet app, the request goes straight through to Knowcross. The system then takes over and assigns hotel staff to the job, informs the staff and follows up to ensure timely completion, permitting better proficiency and performance and driving major improvements in processes.

Once the request has been completed, a notification is sent back from Knowcross to the iRiS app which then notifies the guest.

This integration between iRiS and Knowcross products means that service requests are more easily and efficiently dealt with, allowing for a seamless process between backend and front end operations.

Kempinski Hotel Mall of the Emirates is reaping the benefits of the integration according to Prasanna Rupasinghe, the hotel's Director of Information Technology – " Knowcross integration with iRiS Guest Xperience Platform has been a step towards enabling guests to interact directly with the hotel staff and make service requests regardless of their presence on-premises or off-premises. Through this, we have been able to transfer the power of Knowcross suite to the hands of guests. Knowcross helps automatically raise tickets for requests placed using the iRiS application. This helps in serving guests in a timely fashion and has reduced the average time to fulfil guest requests by almost 15%. In case of delays, staff is  immediately notified and in the entire process adherence to brand standards is ensured.”

Florian Kriechbaumer, Product Development Director at iRiS, added: “It's been an excellent collaborative effort to develop an integration that delivers both operational benefit and efficiency, as well as improved guest experience by allowing users to get immediate feedback and see the status of their requests in real time via the application.”

“One of the most iconic properties in Dubai, Kempinski Hotel Mall of the Emirates has been our valued customer. It has rightly served as one of the best platforms to showcase our front-end integration capabilities with iRiS, with whom we have had a long-standing strategic partnership. The integration empowers guests to communicate with the hotel directly bypassing all human intervention, reducing guest request handling time and enhancing guest overall satisfaction. This successful implementation is now set to serve as an example for many more to come.” says Mr. Nikhil Nath, CEO, Knowcross.

About iRiS Software Systems

·      London-based iRiS Software Systems Ltd is an award-winning interactive guest services application creator, providing apps designed for the hospitality industry. Created to improve the guest experience, increase revenues and reduce costs, improve communications between guests and staff and provide a smart marketing tool.

·      For more information, please email Laura@iris.net / Alizee@iris.net or visit http://www.irisapps.com/

About Knowcross

Knowcross offers a suite of software products that enhance efficiency and guest service with a direct impact on the bottom-line. Customers include Hilton, Hyatt, Rosewood, Kempinski, Sixty, Commune, Taj, Oberoi and others in over 35 countries.
The Knowcross suite includes 5 software applications - KNOW Housekeeping, KNOW Service, KNOW Glitch, KNOW Mobile and KNOW Inspection. These applications are multi-lingual, available on the cloud, are interfaced to most PMS systems and are available either stand-alone or bundled.

For more information, please email press@knowcross.com or visit www.knowcross.com

About Kempinski Hotel Mall of the Emirates:

Kempinski Hotel Mall of the Emirates has some of the most unique and stylish room products in the region. Fifteen stunning Ski Chalets marry sand and snow, offering views of the Arabian Gulf on one side and ski slopes on the other. The über-sleek Executive Tower Suites and the luxurious Presidential Suite are an exercise in modern elegance and provide an exclusive haven for discerning guests.

Please visit www.kempinski.com/www.globalhotelalliance.c (http://www.globalhotelalliance.com/)om