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Follow on Google News | eBusiness: 88 % of Customers Recommend POOL4TOOLBy: POOL4TOOL AG In addition to the 88 % recommendation rate, satisfaction in other important areas was also high. 81% of those surveyed indicated that POOL4TOOL has a good understanding of their company’s specific demands, and that they were able to address these needs in the form of flexible solutions. Satisfaction was also high with regard to the achieved goals of POOL4TOOL’s solutions; only 9 % claimed that POOL4TOOL did not, or only partially, fulfill promised functions. In the section focusing on cooperation with employees from Project Management, Sales, and Customer Support, the following criteria were evaluated: professional expertise, customer focus, conflict management, information, availability, and project management by the project manager, as well as the handling of errors or other incidents by Customer Support. Immediate and Long-term Measures “Analyzing customer satisfaction is an important way for us to gain a better overview of our customer’s thoughts and feelings about our products and services. In our discussions, we gain constructive feedback outside of the context of daily operations that is critical for future cooperation with our customers. We value and appreciate the openness of the participants a great deal, because this is the only way that we can start working together to efficiently and effectively make the right improvements,” The results were therefore discussed in detail by Management, who then outlined concrete immediate and long-term measures in order to address the indicated areas for potential improvement. The results and the derived measures were presented at the POOL4TOOL Customer Summit, and were discussed with those customers who were present. About POOL4TOOL: POOL4TOOL is the market leader for electronic process optimization in direct procurement with over 240 clients and offices in Europe, America and Asia. The world’s only All-in-One Supply Collaboration platform combines all processes of product development with strategic purchasing (Sourcing), supplier management (SRM), indirect procurement (Procurement) End
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