Dianne Durkin to Present at ICMI Contact Center Expo and Conference

ORLANDO, Fla. - April 6, 2015 - PRLog -- Loyalty Factor is pleased to announce our president and founder, Dianne Durkin, will be presenting at the upcoming ICMI Contact Center Expo and Conference to be held May 4-7 in Orlando, FL.

The ICMI Contact Center Expo is the #1 rated event for contact center professionals.  The expo features:

·         -  1500+ Attendees

·         -  125+ Speakers

·         -  100+ Exhibitors

·         -  60+ sessions

Through keynote presentations, networking sessions, site tours, case studies and more, attendees will return to their organizations with practical tips, tools and inspiration for success. Whether you’re new to the industry and looking for educational opportunities or a veteran looking to sharpen your skills with new approaches and techniques, Contact Center Expo & Conference is an event you won’t want to miss.

You can reserve your spot today: https://secure.icmi.com/expo/2015

Once registered, be sure to add Dianne Durkin’s pre-conference workshops to your list of sessions!

Pre-Conference 1: Driving Business Results with a Culture of Trust

Are you faced with the challenge of executing your company strategy and leading change within your center?  True success in these areas requires a culture of trust, engagement and empowerment.  These attributes of a “Best Place to Work” contact center also improve attrition, absenteeism and ultimately service level and gross profit margin.  In this half-day workshop, you will learn strategies to create a culture of engagement that results in seamless and timely implementation of change.  Dianne will provide a roadmap showing how they have driven tangible business results by investing in culture to create a high-trust work environment.

Pre-Conference 7: Transform Your Leadership: Prepare for Mega-trends and Gen Z

Massive global forces such as globalization, environmental concerns, technological convergence, and the infiltration of Gen Z will be reshaping businesses. Leaders looking forward to these future trends can reimagine what is possible and find greatness! This workshop describes how these mega-trends will impact every organization, and explains why and how leaders will need to restructure their thinking on diversity, leadership, motivation and business priorities in order to remain effective and successful.  Be inspired to focus your energy on your customers, employees, globalization, technology and new business strategies – and reap the rewards of increased customer and employee loyalty AND corporate growth!

This is a conference you do NOT want to miss.  The incredible opportunity to attend two workshops led by Dianne Durkin is very rare!

Dianne Durkin has over 20 years of experience working with contact center professionals to improve their business strategies and cultivate cultures of growth!  Contact Loyalty Factor at 603-334-3401 today to discuss your consulting needs with Dianne Durkin herself.