Pluscrates Customer Service Goes Beyond Expectations with Flotex Floor Protection

WEMBLEY, U.K. - April 7, 2015 - PRLog -- Since Pluscrates Ltd came onto the scene in 2008, the Directors' of this thriving crate hire company have over 40 years experience in the packing crate rental industry.  In the last 7 years the company has become the largest independent crate hire business in the UK with 5 depots stretching from Livingston in Scotland to Manchester, Birmingham, London and Bristol.

Pluscrates Directors' are always looking for ways to push the boundaries of customer care and certainly with this new product being used as standard in all vehicles, this will definitely keep them ahead of the competition.

Pluscrates delivery crews across the UK are now carrying floor protection as part of their standard delivery and collection kit, namely Flotex.

Managing Director, John Mitchell, explains why.

“Most of the deliveries and collections we carry out are requested from us with less than 24 hours notice and often to buildings we’ve not had sight of before. Being prepared for the unexpected is what we’re used to and that’s especially the case when we’re attending new builds or newly refurbished premises. To place crates at delivery addresses and collect them at the end of the move our guys use aluminum Magliner sack barrows fitted with soft compound non marking wheels which are very kind to expensive carpets and polished floors. Never the less, our service delivery crews have reported to us, from time to time, that whilst such care is good, it could be improved – particularly when the weather’s foul. Their input highlighted an opportunity for us to provide an even greater level of protection and reassure clients that utmost care is taken at their premises. On such occasions, now and going forward, our service delivery teams will be able to add that reassurance using a combination of Flotex and carpet film to protect the floors – simple and effective. The best ideas so often come from the floor!”

When your company is picking up the phone to order your next crate hire delivery, then call 0203 174 2078 or visit the website at http://www.pluscrates.com