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The Customer is Always Right Now: Talk by Olark About Best Practices for Live Chat/Customer Service
Karl will address best practices for live chat and outstanding customer service for your ecommerce business. He will also explain the components of effective online service, and the ways in which retailers can use live chat to improve sales and services in 2015.
About Olark: Olark brings hassle-free live chat to websites in order to track leads, drive sales, and provide top-tier support. The company engages visitors who browse using their mobile devices while viewing real-time and contextually relevant customer information. Olark also allows users to see visitor location, geographic location, and even shopping cart balances and contents with the CartSaver product.
Visit Olark’s website at http://www.olark.com.
About Karl: Karl’s primary background includes 11 years of PR experience, primarily in tech, most recently with smaller sized companies, in both in-house and agency roles. He has also worked for City Running Tours, managing the company's NYC operation and assisting with ongoing PR, social media, marketing and branding initiatives. In his spare time, his hobbies include running, swimming, soccer, kickball, guitar, learning to cook, and learning to code.
You can connect with Karl on Linkedin here (https://www.linkedin.com/
About Hara Partners: Hara Partners provides innovative e-Commerce business solutions based on Magento. We partner with you to allow you to streamline and grow your business. We bring our in-depth expertise to your team and add the skills and know-how you need. From concept to execution, our single purpose is to deliver powerful solutions so that your company prospers.
Learn more about the event here: http://www.meetup.com/
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