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Follow on Google News | Four Pillar Hotels Selected to Be Featured in Residence Inn 2014 Most INNspiring Story CollectionCongratulations to Residence Inn West Palm Beach, Residence Inn Salem, Residence Inn Buffalo-Galleria Mall and Residence Inn Fort Smith
By: Pillar Hotels & Resorts The Residence Inn West Palm Beach team submitted a story on their Front Desk Associate, Leonalda (Leah) Celestin. Leah left a big impression on a guest when he accidentally showed up at the Residence Inn West Palm Beach. After giving him a tour, discussing amenities and offering a great rate, the gentleman and his wife settled into their new home away from home. Leah’s story was selected as Residence Inn’s Q3 Story of the Quarter, a high honor among Residence Inn properties. “By living and breathing the philosophy of Residence Inn as well as Pillar Hotels & Resorts, we are able to maintain a high level of service and team morale,” said Dan Patino, General Manager at Residence Inn West Palm Beach. “This sets us apart from other hotel teams and makes a huge impact on our guest satisfaction.” The Residence Inn Salem team submitted a story on Mckenzie Walz, Guest Service Representative. Mckenzie secured repeat business with a group of Human Resources trainees when they were taken with her friendly, responsive personality. She is currently working two jobs while she completes her Hospitality Management degree. Mckenzie is an asset to her team, and she motivates everyone to sell every day to grow their extended stay. “We are extremely proud of Mckenzie for her personal and professional accomplishments,” The Residence Inn Buffalo - Galleria Mall team shared their Sales Manager, Jacquelyn (Jackie) Leppert’s recent honor from American Red Cross. Inspired by a local 8-year-old named Theo with a rare blood disorder who depended on 1,002 donations to save his life, Jackie has been committed to promoting the organization and their life-saving mission. She was recently recognized with the American Red Cross New York – Penn region Blood Drive Business Sponsor Award. “Jackie’s persistent efforts have facilitated 12 new corporate blood drives for the Buffalo Chapter and countless new donors,” said Nicholas O’Neil, General Manager at Residence Inn Buffalo - Galleria Mall. “We are thankful to have her on our team, and we look forward to more opportunities to support American Red Cross and other community organizations.” Thomas Forthofer, General Manager at Residence Inn Fort Smith submitted a personal story about his team’s generosity and kindness during a difficult time in his life. When Thomas’ mother suddenly passed away, his team offered an overwhelming amount of support and kind gestures. He was floored by their thoughtfulness, especially since he had only been General Manager of the property for two months and was still getting to know his team members. “I had never felt more alone in my life, and their actions made it much more bearable,” said Forthofer. “I am deeply touched and thankful to have them by my side.” Pillar Hotels & Resorts would like to extend congratulations to all four of these teams, and we look forward to the release of the Residence Inn Most INNspiring DVD Collection early next year. About Residence Inn by Marriott Residence Inn's all-suite hotels offer spacious studio, 1- and 2-bedroom suites with room to eat, work, and dream. Suites are designed to provide extended stay travelers with everything they need to thrive on long stays. Plus, guests enjoy complimentary hot breakfast, Wi-Fi, evening socials and grocery delivery service. For more information, visit http://www.ResidenceInn.Marriott.com. About Pillar Hotels & Resorts Pillar Hotels & Resorts is one of the largest independent management companies in the United States with over 200 select-service, extended stay and full -service hotels. Pillar represents well-respected brands including Marriott, Hilton, Hyatt and IHG. The company offers hotel management, back office solutions, revenue management and a full-service construction company specializing in renovations, repositioning and new construction. Owner-ready information technology, scalability, and operational integrity make Pillar a best-in-class company that consistently delivers exceptional results. For more information, visit http://www.PillarHotels.com and follow @PillarHotels on Twitter. End
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