MANA Group Share Top Secrets On How To Be A Better Communicator

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NEW YORK - Aug. 24, 2014 - PRLog -- MANA Group

MANA Group Share Top Secrets On How To Be A Better Communicator

NEW YORK, NY, August 2014 – In many lines of work it is your communication skills that will determine your success. Your “likability” factor is largely determined by your ability to effectively listen to client and customer suggestions and successfully respond to their needs, requests and concerns. But you don’t have to be born with the gift of gab to become an expert communicator. Here are six tips to help you become a better listener and actually hear what others are saying, not just what you think they are saying or what you want to hear.

Show a real interest. When you speak to someone, especially in a busy or loud environment, give them your full attention. If you find yourself distracted or can’t hear them well, ask to move to a quieter area. Practice empathetic listening. Put yourself in his or her shoes and try to see the situation through his or her eyes. Ask questions and encourage the other person to elaborate.

Use the magic words: “Tell me.” Most people will cherish the opportunity to share their stories and experiences. To start a conversation, use the two most powerful words in conversation: “Tell me.” Successful conversationalists avoid questions that may be answered with a simple yes or no. Ask open-ended questions and then listen. Or ask for their input. When you choose a topic of conversation that demonstrates interest in the other person, the discussion will flow more smoothly.

Say the other person’s name. Dale Carnegie once said, “A person’s name is to that person, the sweetest, most important sound in any language.” Any business acquaintance will be flattered and impressed if you remember his or her name. When you meet someone for the first time, say the person’s name immediately. Then use their name a couple of times throughout your conversation. When the conversation ends, say their name one last time.

Agree heartily; disagree softly. When someone agrees with you, it establishes an instant bond. Suddenly, you both have something in common. However, the strongest professional relationships exhibit mutual respect and admiration, even in disagreements. Tolerance and respect for others, especially when they disagree with you, is vital to successful networking. If you strongly disagree with someone’s opinion, softly communicate that you don’t see it the same way.

Talk less; listen more. When someone speaks to you, listen with your whole body. Nod, make eye contact, and be fully engaged in what they have to say. Attentive listening will build trust and help you establish a professional relationship. When given the opportunity, ask pertinent questions, which will help demonstrate your sincere interest.

Don’t interrupt or change the subject. Many assertive professionals finish others’ sentences out of habit. If you jump in and interrupt someone’s sentence, you prevent him or her from fully expressing his or her thoughts. Though your intentions may be good, the other person may perceive you to be a know-it-all or in a rush. Or worse, the person may think you are trying to put words in his or her mouth. Always permit the other person enough time to finish their thought before you respond. Your patience and thoughtfulness will be appreciated.

For additional information, contact a member of the MANA Group administration team at

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