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Prime Telecommunications Develops Customer Advocate Program
Customer Advocates to Help Businesses Take Advantage of Leading Technology to Increase Profitability and Give Them a Competitive Advantage. Program to Provide Valued Customers with an Even Higher Level of Service and Satisfaction
By: Prime Telecommunications
“We conducted a thorough needs analysis of our vast customer base and found that companies were interested in learning more about the latest developments in communications, find creative ways to reduce costs, and obtain a better understanding of how to efficiently utilize technology to grow their organizations. However, these same companies didn’t have the means, resources, or expertise to stay at the forefront of advancements in technology,”
The mission of Prime Telecommunications, Inc.’s Customer Advocate Department is to engage the telecommunication company’s customers and proactively make them aware of technologies that they haven’t currently adopted which could greatly benefit their business. Some examples of these technologies include Voice over Internet (VoIP), call accounting, web and audio conferencing, call center applications, and hosted applications. Through its strategic partnerships with leading industry providers, Prime Telecommunications can easily coordinate and implement numerous solutions, which in most cases will have an immediate impact on the performance of any company. Each Customer Advocate will communicate critical information via online technology seminars, ongoing email newsletters, and one-to-one communication.
Joe Donahue, Sr. Chief USN (ret.), will be heading the Customer Advocate Department. An industry veteran with over 24 years communications experience in the US Navy and over a decade of client facing experience at Prime Telecommunications. Joe Donahue holds multiple industry certifications from both service providers and manufacturers across a wide range of areas- from communications technologies to data centers. With experience on both the practical business side and technology, Mr. Donahue is poised to become the trusted advisor bringing updated technology solutions to Prime’s client base.
“We strongly believe that our Customer Advocate Department will keep our customers educated on an ever changing technological environment and enhance the performance of their business,” added Mr. Levinson. “Our objective is to assist our customers in bridging the gap to technology and design a game plan to successfully implement it within their companies. Our success depends on those businesses we serve and I feel it is Prime Telecommunications’
ABOUT Prime Telecommunications, Inc.
Since 1993, Prime Telecommunications has been working with thousands businesses in the Chicago metropolitan area. Initially, working to assist small companies manage the complexity of telecommunications equipment and services, Prime has evolved into a resource for businesses to put together all of the pieces of the information technology puzzle. From hosted applications to hosted phone services, back up and database management, Prime is all about providing technology solutions for businesses.
For more information on Prime Telecommunications, call (847)329 8600 or visit www.primetelecommunications.com.