Modules of RSM :- Introduction of Service Call Management

NAGPUR, India - April 18, 2014 - PRLog -- Modules of RSM :-

1. Service Call Management :-

Service Call Management is a Module where you can manage all the types of the calls whether Warranty, Chargeable or AMC. Service Call can manage calls starting from Registering a Call to Closing a Call and even creating Invoices has many Logs which are categorized as follows :-

New Call
Issued Call
Started Call
Closed Call
Pending for Spares
Cancelled Call
Transferred Call
Under Testing
Transferred to Inhouse
Outsourced for Repair
Issued for Replacement
Pending Invoice

They can be explained as follows :-

New Call :- In New Call you can Register a new Call, you can issue the Call to the Engineers, you can add the product accessories given by the customers, Issue Call to Engineers, Outsource the calls,  Issue the Items for Replacement which are to be repaired, make a Job Card of the Call or you can cancel the Call.
Issued Call :- In Issued Call you can edit the Calls which have been issued, you can start the Call, you can Transfer the Onsite Call to Inhouse or can Cancel the Call.
 Started Call :- In Started Call you can Edit the Started Call, Transfer the Call to other Engineer, you can Transfer the call from Onsite to Inhouse, you can keep the product on hold for the pending Spares, you can start the Call which have been kept on hold for the pending Spares, you can keep the Items or the Products for Testing, you can close the Call or you can Cancel it.
Closed Call :- In Closed Call you can close the Registered Call by updating the Spare Requirements, by returning the Product which had came as Product Accessories, you can Receive the Payment by the Customer, you can print the Receipts,  you can see the Call History of the Call and moreover you can manage the Spare Invoice and Service Invoice of the Call.
Pending for Spares :- In Pending for Spares you can see the list of Calls which were transferred for pending of spares. It shows the list of pending of spares record. In Pending for Spares you can fulfill the spare requirement, you can keep the product Under Testing, you can view the Call History , you can cancel the Call or you can close the Call.
Cancelled Call :- In the Cancelled Call you can view the List of Cancelled Calls.
Transferred Call :- In the Transferred Call you can view the list of the calls which had been transferred.
Under Testing :- In the Under Testing you can see the products or items of the customers which have been kept for under testing.
Transfer Inhouse :- In Transfer Inhouse you can view the history of the calls which had been transferred to inhouse.
Outsourced for Repair :- In Outsourced Repair you can take back the Products of the Customers which had been outsourced, put the products Under Testing, can view the Call history of the Items which had been outsourced and you can Close the Call too.
Pending Invoice :- In pending invoice you can see the list of the invoices which  are pending. In Pending Invoices you can Receive the pending Payment, you can Print the Receipt and you can check the history of the Calls too.
Pending Product Return :- In Product Return you can return and manage the Products to the Customers which were pending, you can even check the History of the Calls too.

The above was the description for the Service Call Management Module. For further details about the Modules of RSM, you can visit www.rsmanagement.in and can enroll yourself for a 30 Day Free Trial or you can wait for our future blog posts for the details of other Modules.