makepositive Discover Cloud CRM, 27th March 2014

LONDON - March 6, 2014 - PRLog -- makepositive aim to equip businesses with the tools they need for excellent customer service by targeting customers with an omni-channel retail experience.

makepositive will cover how businesses view their customers, in particular how they interact with their company’s brand online, via social media or any other channel and in-store. Secondly, they will explain the importance of having knowledge and insight to feed a business’s ability to deliver a unified experience across their many channels. Finally, the retail briefing will teach companies how to embed the correct technology and processes into their business, helping make company goals a reality.

The briefing will have two key speakers, Martin Taylor a customer service specialist, and Mandev Virdee, the Sales Director at makepositive, both of whom will clearly establish the power of Salesforce and the ways it can deliver awareness of the customer journey and the challenges presented by omni-channel shopping trends.

Discover Cloud CRM will be held at CitizenM Hotel on the 27th March between 4pm-6pm, with networking and refreshments on offer after the event.

About makepositive

makepositive are expert Salesforce Consultants with offices based in London, Manchester and India. As well as consultancy services and a range of existing Salesforce products, they offer three core specialist solutions designed to help business make money, save money and improve business processes; The Multi-Org Chatter App, The Automated Testing App and The Billing App.

For more information about the Discover Cloud CRM or makepositive, please visit: http://makepositive.com