MediaAgility is now a provider of Customer Success Services (CSS) for Google Apps,approved by Google

MediaAgility is a Google Apps Premier Reseller now enabled to provide Customer Success Services (CSS) for Google Apps.
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PRINCETON, N.J. - Feb. 5, 2014 - PRLog -- New Jersey: MediaAgility is a Google Apps Premier Reseller now enabled to provide Customer Success Services (CSS) for Google Apps, approved by Google.

MediaAgility is a CSB headquartered in US with offices in London, India and Singapore. The company will now provide  value added services to customers for Google Apps.

In order to deliver <a href="">CSS</a>, MediaAgility qualified to be a Google Apps Premier Reseller that has met the criteria, specified by Google, for delivering a consistently high standard of support and advisory services for Google Apps. MediaAgility can now offer Google Enterprise’s high-calibre services offering, which includes enhanced technical support, proactive communication, advice and consultancy for Google Apps.

A dedicated Customer Success Manager from MediaAgility will oversee the delivery of each of these elements to ensure the customer has the best possible Google Apps experience.

The CSS will primarily encompass the following three broad scope of support from MediaAgility:

Advice and Consultancy: Expertise to enhance usage, configuration and performance of customer's Google Apps environment. MediaAgility will provide Google Apps Usage Guidance, Change Management, and Business Process Transformation advisory to integrate Google Apps with existing internal business policies.

Enhanced Technical Support: Advanced support to Google Apps clients including Prioritized Response Times to ensure timely responses to customer issues, dedicated Support with CSM to ensure support via operational calls, service reporting and quarterly service reviews and service management.

Proactive Communications that include Product Communications to help the client understand and prepare for visible changes and release notifications during Service Reviews, access to Premium Online Community to get early notification and access to exclusive resources, news and developments on Google Enterprise products and services and invitations to In-Person Events such as customer connect conferences to bring all customers together to interact with Google experts, MediaAgility experts from deployment and product managers.

¨Being a trusted Cloud partner to companies, we have always aimed to deliver more to our customers. And as a provider of CSS, we will be able to forge stronger, successful relationships with our existing Google Apps clients. ¨, says Rajesh Abhyankar, CEO and Co-Founder, MediaAgility.

<a href="">About MediaAgility </a>: MediaAgility is a new paradigm cloud solutions company headquartered in Princeton, NJ in the US. MediaAgility is a company working closely with Google to provide <a href="" title="Google Apps for Business">Google Apps for Business</a>, Google Search Appliance (GSA) and Google Earth and Maps to businesses and other resellers, meeting the needs of small to large scale organizations. As Google’s cloud platform service partner, MediaAgility offers a broad array of cloud-based services.

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