Errol Allen Consulting Releases New DVD - Customer Service Excellence!

HOUSTON - Dec. 2, 2013 - PRLog -- In today’s highly competitive business environment, customer service is perhaps the most critical component of the business operation. According to TARP (Technical Research Assistance Program), 68% of customer defections take place because customers feel poorly treated.

“It’s A System!” as all cross-functional operations impact service delivery to the external customer.

This DVD provides a different approach on how to achieve higher profitability, increase level of customer satisfaction, improve cross-functional communications, have more efficient operations and create a positive work environment.


On this DVD Errol will:

Discuss the importance of developing an organizational identity through core values.
Discuss how a comprehensive training program impacts your front line personnel and your customer.
Address the impact of your employee management skills in the quest to deliver amazing customer service.
Identify four principles that set the tone for positive internal customer service interactions.
Discuss 5 action steps for creating great internal customer service that leads to a great customer experience for the “paying” customer.
Address why customer based metrics should have high priority.
Discuss the importance of involving “Fixers” in the Products/Services design process.
Learn why it’s important to value customer complaints.


This DVD is available at $25.95 and will assist you in creating a customer focused organization! You can use it over and over again to reinforce your efforts to provide great customer and employee experiences!

Order your copy at http://errolallenconsulting.com/services/eac-media/