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NewVoiceMedia leverages the Twilio communications platform to reshape the modern contact center
Partnership to be officially launched with world record contact center challenge
The agreement strengthens NewVoiceMedia’
NewVoiceMedia is rapidly expanding throughout North America having recently benefited from $35m in a Series C round of funding led by Bessemer Venture Partners. The business is growing at more than twice the rate of the rapidly expanding cloud contact center market and now serves thousands of agents in 40 countries on five continents, including Parcelforce, QlikView, DPD, SHL Group and Topcon Positioning Systems.
Jonathan Gale, CEO of NewVoiceMedia, comments, “We’re delighted to announce our partnership with Twilio to enable faster deployments for our customers’ telephony infrastructures and acceleration of our technology into live customer environments. Our true cloud solutions are available, secure and scalable and we’re continually tapping into major technological developments to ensure every customer interaction is a great experience”.
Twilio Chief Revenue Officer Bobby Napiltonia comments, “We’ve been hugely impressed with NewVoiceMedia’
The world record attempt will take place on Wednesday November 20th from 12pm at Twilio’s San Francisco headquarters. Visit www.newvoicemedia.com (http://www.newvoicemedia.com/