Callerid4u Provides Some Tips for Managing Remote Call Center Agents

SAN DIEGO - Aug. 16, 2013 - PRLog -- A growing number of outsource and remote call agents are contributing immensely in providing quality services to the clients.  With this, the demand to manage the call agents also arises. Below are some of the tips for managing remote call agents:

1. Flexibility- It gives a flexibility to manage your business at any point of time, while handling the peak hours of work and also paying per-call basis, without any additional cost. It also provides a cost effective option to manage the work at night, weekend or during holidays.

2. Save on Real Estate- A distributed model gives a no or a lower real estate cost. A physical location of a call center brings a big cost with it, but with remote call agents, one can save thousands of dollars per month. Apart from reduced budget, one can hire a more skilled agent.

3. Global Labor Pool- Hiring skilled and knowledgeable labor is important and this can be better done when competition is high, which will eventually make the labor cost low. Where else, in a conventional set up one might have to pay more for insufficient skilled labors.

4. Quality in Every Aspect- The above three mentioned points lead any business in saving, and in return that saving can be used to pay for a skilled customer care agent. Therefore, it allows a business to pay less for a higher level of customer service.

5. Reduced Carbon Footprint- Distribution model is the best, when it comes to reducing the environmental impact as it saves the natural resources; reduce auto emission, and other forms of pollution. It helps the firms to keep a public image, think green, and conform to the Clean Air Act.

For more info about our caller id services, CNAM, VoIP & DID services, Check out our video on YouTube at http://www.youtube.com/watch?v=U8nkLxJuNdI 



6. Training- Training is a priority after you employ an agent. Training should be provided keeping in mind the language barrier and helping the agent understand the nature of work, which will help the agents to serve the customers better.

7. Three Month Trial Period- A new hire should be kept for a three month trial period to ensure that new hire will be able to perform the job properly. The contract or the agreement should make it clear that the company reserves the rights of terminating any employee without any reason, during their probation period.

8. Establish a brief job responsibilities, requirements, procedures and policy papers. It should address all the standard operating policies including the specific remote agent requirements.

9. Use of Chat- Use chat in resolving agent inquiries. The supervisors should respond immediately to the queries of the agents.

10. Reward- Rewards should be offered to the agents who show great performance in their jobs and are committed to their work. It boosts their morals and also drives other agents to achieve the goals in order to be at the receiving end.

11. Every team meeting or training activities should also include remote agents apart from premise-based staff. If the staff is completely remote based, then one need to conduct meetings at least once in a week, to keep staff connected and interacted with one another.

12. Last but not the least; be creative to build in “team spirit” for agents who work from home. Whether it’s a premise-based employee or a remote agent, host a holiday party to promote a sense of connectivity between your employees and the company.

Thus, all the above tips will go a long way in efficiently managing your remote call center agents. For more info, visit our website at http://www.callerid4u.com/

Tags:

caller id4u

callerId4u

VoIP providers

what is callerid4u

caller ID numbers

callerid4u inc

callerid4u services

The Caller id company

Telephone Management

callerid4u telemarketing

 

callerid4u.com