Matrix42’s Service Catalogue named ‘best in class product’ by analyst report

ITSM Review praised enterprise client implementations and professional customer interface
 
Aug. 16, 2013 - PRLog -- Matrix42 (www.matrix42.com) today announced that its Service Catalogue has been named a ‘best in class product’ by a new analyst report: ‘ITSM Review: Service Catalogue Market Overview’.  Strengths of the Matrix42 Service Catalogue that were highlighted include an excellent customer and end user interface for hardware and software lifecycle management, a powerful user portal for self-service, and speed of implementation leading to more rapid realisation of project benefits.

Stuart Power, Country Manager at Matrix42 said, “Putting self-service into the hands of the user is consistently one of the most effective ways of raising satisfaction levels whilst still leaving control in the hands of the IT department.  I am pleased that our Service Catalogue has been named as the ‘best in class product’ for managed service providers and small to medium sized organisations by an independent analyst report.”

Key strengths of the Matrix42 Service Catalogue that were praised in the report include:

- Strong and intuitive portal and user request functionality
- Impressive iPhone/iPad integration
- Good integration with discovery and asset systems to build service bundles and 'discover' services
- Vendor offers clear understanding of technical integration and request management/portal processes
- Simple and effective structure and levels of service criteria
- Flexible information display and reporting for Demand management tracking

The report stated that Matrix42 has ‘technical capability and experience of interaction with other products and vendors – there is also a partnership with ServiceNow for wider ITSM functionality.’ Matrix42 was praised for its discovery approach to Service Catalogue projects which was backed by an ‘excellent tool for fast implementation of Request and self-service for IT products’.  Together, this ensures that Service Catalogue projects deliver rapid return on investment and time to value.

Matrix42's Service Catalogue enables the IT department to become a profit centre by reducing help desk calls by up to 40% thanks to its ‘Amazon style’ self-service design which is proven to increase user satisfaction, along with powerful capabilities that allow users to receive automatic support which leads to a faster resolution of their IT problems.

Power concluded, “Although the report identified that Matrix42 is a relatively new player in the UK and US markets, we are starting to establish a strong base of customers in this region including several recent prestigious client wins.  It was particularly pleasing that the report also praised our ‘excellent enterprise client implementations’ which are validation of our scalability and delivery capability.”

The report is available to download from http://www.theitsmreview.com/2013/07/service-catalogue-re....
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Tags:Service Catalogue, Self Service, Software Lifecycle Management, Help Desk
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