The Delta Companies leads the way in recruitment innovation

Aug. 14, 2013 - PRLog -- After two months of monitoring operational use of the tool with current clients, The Delta Companies has opened their online client portal application to all clients with an open direct hire job search in Delta Physician Placement and Delta Healthcare Providers. The portal gives clients instant access to a status report tracking the progress of an active search. 

Development of the portal stemmed from client’s positive feedback regarding a previous initiative that the company launched last year. On May 15, 2012, The Delta Companies began sending an automated monthly status report to clients via email, which discussed recruiting activity related to the client’s search; number of providers considered, submitted, and interviewed by the facility; and conversation notes from candidates. 

This June, The Delta Companies changed the face of recruiting by launching the client portal to existing clients, and granting secured, online access to an interactive version of the report. The portal provides access to up-to-date, unabridged information regarding a client’s search. This data relays direct feedback that potential candidates have communicated to their recruiters about a search, which creates an honest, transparent dialog between recruiter and client. By utilizing this information, clients have clear communication as to how their offer is received among potential candidates, as well as insight into how their offer compares to others in the industry.  

The portal has been well received among existing clients, and will now be available to all clients with an active opportunity—following the onsite profile of their facility. 

Utilization of the portal has proven to be groundbreaking innovation within the healthcare recruitment industry. The tool lays the groundwork for open and candid communication during the recruitment process, setting a new standard for all recruiters to follow. In fact, other agencies within the industry have begun to adopt the tool. 

The evolution of the client portal progressed from testimonials received in the Customer Experience Index. Each quarter, The Delta Companies solicits feedback from customers through the quarterly survey to evaluate the experience providers and clients have with our services. The comments provided from the survey are also utilized to better understand where operational adjustments can be made to enhance the customer experience. After a trend in client feedback indicated a desire for documented progress of an open job search, The Delta Companies developed the automated status report, now available via the client portal. 

About the Customer Experience index

The Customer Experience Index is a single metric use to measure the experience customers are having with The Delta Companies services. The metric is the Net Promoter Score® that was developed by Satmetrix, Bain & Company, and Fred Reichheld, and is hosted by Inavero. It establishes a simple, actionable feedback and measurement system so that our organization will continually improve the customer experience while earning loyalty with our services. In addition to the metric, the comments provided from the survey are also utilized to better understand where operational adjustments can be made to enhance the customer experience across all service lines.

About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians, physician extenders, therapy and other allied healthcare professionals. Physician staffing services are represented by Delta Physician Placement and Delta Locum Tenens. All other allied healthcare staffing services are represented by Delta Healthcare Providers.