Mindpearl Fiji Celebrates 2nd Birthday With Home Direct

BRISBANE, Australia - Aug. 12, 2013 - PRLog -- Mindpearl Fiji’s Home Direct team were very excited to celebrate their second birthday this month on the 5^th August, 2013, two years from taking their first live call for Home Direct. 

The business partnership commenced just over two years ago and has grown from success to success with the team consistently achieving above average results.  Mindpearl’s team provides customer service, sales and back office support for New Zealand retailer, Home Direct.

 “We are tremendously proud of our Home Direct team and the results achieved to date.  We are increasing in staff numbers and we are very excited about the journey ahead as Home Direct’s partner of choice.” says General Manager of Mindpearl Fiji, Mark Mahoney.

In 2009 Mindpearl broke with convention and opened a state-of-the-art contact centre in the Fiji Islands. Driven by demands in the outsourcing environment to offer a high quality and low cost English language alternative to those established offshore locations such as India and the Philippines, Suva - the capital of Fiji was selected as the most desirable location.Culturally, Fijians are known to the world as the friendliest people on earth with the renowned ‘Bula’ spirit, and their dedication to “make people happy” which is evident in their approach to customer service. The Fijians are a non-confrontational people and this old school ‘the customer is always right’ ethos makes for a very warm and welcoming customer experience. 

About Home Direct

Home Direct is a privately owned New Zealand company that has been in business since 1973.  The company is a market leader in the direct selling industry, employing over 180 staff who sell online, over the phone utilizing catalogues, and via mobile shops.  The company sells a broad range of products including clothing, nursery, Manchester, audio, visual, gaming, toys, furniture, personal care, health and beauty products, phones, household appliances, white ware, recreation and outdoor products; and offer close to 2,000 products that are available at affordable prices providing customers a one stop shop where they can buy a range of products.

Home Direct is supported through a well-resourced 0800 contact centre in Suva, Fiji by Mindpearl.  With convenient opening hours being 8am-8pm Monday to Friday and 9am-5pm on weekends, Home Direct offers customers a quick response time with the trademark Home Direct personal touch.

Website: www.homedirect.co.nz

About Mindpearl:

Mindpearl is a BPO specialist focusing on international, high quality contact centre operations.  Mindpearl’s management are the majority shareholders in the business, which allows clients a direct route to the top level stakeholders.  With an emphasis on inbound customer support, through multiple communication channels encompassing phone, e-mail, web chat and social media,  Mindpearl supports global brands in the aviation, leisure, telecommunications, retail and weight management industries. 

Mindpearl have a reputation for ‘spin on a dime’ flexibility and will challenge convention, improve your service offering and deliver a superior customer experience.   Our success lies in our ability to offer cost effective, tailor made, intimate solutions focused on innovation, quality, and value-add.  With our highly skilled, motivated multilingual workforce and our strategically located ‘Follow the Sun’ locations, in Brisbane, Barcelona, Cape Town and Suva, Fiji, we have the know-how, experience and resources to maximise your business performance and profitability – so why not ‘Make the call’.

Further information:

Jodie Feltham

Mindpearl’s Sales & Marketing Department

Phone: +61 (7) 3329 6917

Email: jodie.feltham@mindpearl.com

Website: www.mindpearl.com