Illinois Coop Improves DVR Experience with APMAX Middleware

DAHLGREN, Ill. - July 30, 2013 - PRLog -- Dahlgren, IL – The decision by Hamilton County Communications to switch to the APMAX Middleware solution was made in an effort to improve the customer experience. Dissatisfaction with their previous vendor's DVR functionality was the primary driver according to HCC's IPTV Administrator, Steve Drenner.

According to Drenner, "Given the significant importance of the DVR in the subscriber’s home, we felt having the best functionality available is critical in competing with DBS and in our opinion the Innovative solution will help us achieve that goal." Drenner added, "Common sense features like having folders for individual storage of programs for mom, dad and the kids are the kind of things that we can now give to our customers and once they have a cool feature like that it will be harder for them to switch to a provider who doesn't have it

Drenner also refers to apps and program guide features that they didn't previously have like the Weather App with the APMAX Weather Plus service. According to Drenner, "People really like the ability to go back in time on the program guide to find new record times for programs that they have missed."

On the subscriber management side, Drenner says they have had positive and quick resolution in customer service configurations. In one case a customer was having trouble turning on the closed captions and the HCC CSR was able to use the APMAX Virtual Remote™ to solve the issue without sending out a service truck. Drenner goes on to say that this feature alone will definitely reduce their annual expenses and allow for quicker resolution for customer service issues.

About Hamilton County Communications
Hamilton County Telephone Co-op was created in July 1953 in an effort to provide an effective communication system for rural residents in Southeastern Illinois. In 1992, Hamilton County Communications, Inc. was created to provide internet solutions and business telephone system sales and support. Today Hamilton County Communications provides IPTV, voice and internet services to their co-op members. Visit their website: www.hcc.coop

About Innovative Systems
Innovative Systems offers the APMAX IMS Application Server, the only platform in the industry that delivers enhanced voice services and IPTV video solutions, as well as eLation, a fully integrated OSS solution which includes billing, financials, and staking and mapping applications. With over 1,200 systems in service throughout North America, Innovative Systems is one of the leading suppliers of telecommunications hardware and software for the Independent Telco Market. For more information, please contact the Innovative Systems Corporate Office at 605-995-6120 or visit www.innovsys.com.