Mining Your Contact Center for Gold

LIVONIA, Mich. - July 10, 2013 - PRLog -- (Livonia, Mich. – July 10, 2013) – MetaOps, Inc. announces MetaExperts Webinar Series featuring Operational Excellence (OpEx) thought leader and CEO of MetaOps, Inc., Ron Crabtree. This free event will be a presentation of “Mining Your Contact Center for GOLD - Methods Exposed to Uncover Opportunities within a Contact Center and Organization-Wide that Quickly Convert to GOLD.” The program will begin at 12:00 noon EDT, Thursday, July 25, 2013. Participants can register at:

https://www2.gotomeeting.com/register/868286626

This presentation will greatly benefit CEOs, COOs, Presidents, Vice-Presidents, Directors, Operations Managers and all other professionals. During this 55-minute online webinar, Ron Crabtree will share techniques to use in your contact center operations as a catalyst to drive improvement across the entire organization. Ron Crabtree explains, “Most organizations have well run contact centers, they have good technology, IVR and workforce management implemented and they often stop there and miss the real GOLD lying in the crevices that can make all the difference in an organization."

Key discoveries attendees will take away from Ron's webinar are:

· Methods to drill-down to the critical few processes that yield 80% of the GOLD opportunity.
· Techniques to isolate the levers to support driving improvements in performance across the organization.
· How to uncover organization-wide innovations that can be quickly converted to bottom line results.
· Approaches to engage the entire organization in finding GOLDEN opportunities
· Approaches to win support and engagement with shared accountability.
· Tips for creating excitement and buy-in for driving lasting changes.

Ron Crabtree, CPIM, CIRM, CSCP, MLSSBB is a co-author or author of five books on operational excellence, including "Driving Operational Excellence," an Amazon Best Seller. Crabtree is also published in multiple business publications including authoring APICS Magazine’s Lean Culture department for nine years running. He has personally mentored thousands in getting great results in business generating untold millions in benefits while improving everyone’s work life at the same time.

Participants will have receive a free subscription to the monthly MetaOps MagEzine (http://metaopsmagazine.com/) where experts from various industries and backgrounds share insightful, up-to-date, and informative articles on topics that will help business innovators achieve their goals.

There is no cost to register.  

https://www2.gotomeeting.com/register/868286626


Thursday, July 25, 2013
12noon EDT |11am CDT |10am MDT | 9 am PDT
Duration: 55 min.