Linium to Present at the HDI Annual Conference & Expo in Las Vegas

Join Linium’s IT Service Management experts at the HDI Annual Conference & Expo located at Mandalay Bay in Las Vegas, Nevada on April 16-19, 2013.
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Jan. 25, 2013 - PRLog -- New York, NY, January 25, 2013 – Join Linium’s IT Service Management experts at the HDI Annual Conference & Expo located at Mandalay Bay in Las Vegas, Nevada on April 16-19, 2013.  
The HDI Annual Conference & Expo is the industry’s leading technical service and support conference. Facilitated by industry thought-leaders, practitioners and process experts from around the world, the HDI 2013 is the largest, most-respected technical support educational event.  Attendees will interact with more than 2,200 elite IT service and support professionals as they address today’s most pressing service and support challenges.  

Linium's IT service and support experts will be on-hand to present 3 sessions at HDI 2013:

Session 106:  Metrics Your Business Won’t Ignore

Wednesday, April 17 – 10:15 am

Phyllis Drucker, Linium Business Process Consultant

It may surprise you to learn that many IT organizations still don't have a metrics program that demonstrates their value and helps them manage day-to-day operations, but it's true! This may be a result of the disconnect between the information IT produces and the information the business cares about, leading to frustration on the part of the people who spend hours producing reports. This session offers tips and samples to help IT managers create two reporting programs: one for IT management to see how their team is performing against requirements, the other for customer consumption. Attendees will leave with a greater understanding of how to create reports that will provoke meaningful discussion during regular service reviews with their customers.

Session 203:  Defining Service – Science, Art, or Voodoo?

Wednesday, April 17 – 11:30 am

Doug Tedder, Linium Principal Consultant

Defining services is often one of the greatest challenges an organization faces during its ITSM journey. Unfortunately, ITIL offers little guidance for how to define services, as services can and do vary significantly from business to business. Some IT organizations try to define services simply as the systems that are provided to the business, while others try listing every activity performed or available from IT. Both of these approaches fall short of achieving the outcomes we typically expect from an effective service catalog. In this session, we will explore the art and science—and yes, voodoo—involved in defining services.

Session 802:  Service Excellence in the New Millennium – Running IT as a Business

Friday, April 19 – 10:15 am

Phyllis Drucker, Linium Business Process Consultant

The game may have changed and IT might be being asked to do more with less, but IT is still required to provide service excellence every step of the way. Based on a series called “Running IT as a Business,” this session looks at ways to pursue innovation in service excellence and optimize support in every area of IT. The session will cover service optimization, financial reporting that enables intelligent decision making and provides support customers with an “Internet shopping experience,” and request fulfillment as a way to meet the needs of today’s customers. Aimed at the strategic level, attendees will walk away from this session with fresh insights into keeping up with the rapid pace of organizational change while providing the business with a competitive edge.

To learn more about HDI 2013 and Linium’s expert sessions, visit:

Learn more about Linium's unparalleled product expertise and world-class service offerings. For more information, visit or contact Linium at

About Linium
Linium is a global business and IT consulting firm, recently named to the 2012 Inc. 5000 list of fastest growing private companies nationwide, which collaborates with clients to unlock the full potential of their business. We accelerate performance, overcome challenges, solve complex problems, and maximize value by leveraging our management consulting, technology enablement, and workforce solutions. Linium’s deep industry experience, rigorous analytical capabilities pragmatic mindset, and broad technical capabilities empower clients to solve the most complex business challenges, capitalize on opportunities, and avoid unnecessary risk.  

For more information about Linium, or this particular news story, please contact:
Rachel Slater

Linium, LLC


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