ESII optimizes checkout management

Nov. 20, 2012 - PRLog -- ESII, SAS, French leader in customer reception and waiting lines management, which this year celebrates 30 years, upgrades the customer experience with "Great Shopping Experience ™" solutions, adapting them to checkouts.

The checkout is an element of customer satisfaction. Waiting at registers is one of the two main reasons for dropping in-store shopping.

"Great Shopping Experience ™" solutions adapted to checkouts allow retail stores to accelerate and standardize the checkout process (50% faster) while increasing their business through areas equipped for impulse purchases (+400% with screen advertising).

Specifically, a single queue is installed upstream of the line of checkouts and as soon as a cashier is available, the next customer is called using dynamic display screens and audio announcement. The call of the next customer can also be automatic and made in anticipation by sensors located in the waiting line and on the conveyor belts.

Productivity is improved because the effectiveness of staff resources is increased (+35%) and customers loyalty is enhanced with a modern, differentiating image and quality service.

These solutions reduce the actual and perceived waiting time for customers and avoid the famous syndrome “queue at the next checkout is moving faster."

The range of ESII solutions "Great Shopping Experience ™" turns waiting in privileged moment of purchase and enhances the activity of retail industries by allowing them to never miss a sale because of wait, to give freedom to customers, to increase sales, to facilitate the work of teams and to provide new services to customers.

Whatever the business configuration (shop, purchases pickup, fresh food counters, checkouts, specialized departments ...) ESII provides simple and effective solutions to answer the retail industry needs.

Today ESII solutions have been installed at major retail stores and many outlets (FNAC, NESPRESSO, IKEA, CONFORAMA, SFR, BOUYGUES TELECOM, LEROY MERLIN, E.LECLERC JEWELRY, SWISSCOM, MOROCCO TELECOM, ARGOS, ORANGE ......).

ROI sources: www.retailtouchpoints.com and www.stoplift.com

About ESII:

ESII provides a full complement of technology and services to meet the increasingly sophisticated needs in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, electronic call forward, display and digital signage to improve waiting conditions profitability.

ESII is widely recognized as the industry’s leader to optimize customer flow process management with more than 10 000 installed sites.

Headquartered in Lavérune, France, ESII operates worldwide with additional offices in Créteil, near Paris and Vitré for the Western region. For more information, visit www.esii.com or email com@esii.com

ESII, eSirius™, eGestat™, eTurn™, eTrack™, eWelcome™, Cameo™ and eDiseo™ are trademarks of ESII.