Protech Announces Four-Part eBook Series: “4 Steps to Creating Exceptional Member Experiences”
Protech announces a four-part eBook series titled, “4 Steps to Creating Exceptional Member Experiences,” walking association leaders through a strategic approach to understanding the entire member lifecycle through mapping techniques.
Columbia, Md. – Nov. 15, 2012 – Protech Associates, Inc. (http://www.protechassociates.com)
· Map members’ journey through the entire lifecycle with the association (Download Now (http://www.protechassociates.com/
· Identify and create seamless, multi-channel experiences for members.
· Empower frontline staff with tools to deliver exceptional member products and services.
· Enable leadership with the data needed to make better decisions every day.
Brian Bruffey, CEO, Protech, said, “Positive member experiences can result in increased membership renewal rates, event attendance and referrals, and should be a top priority for every association professional. The Protech staff has pooled its collective, deep industry knowledge together with proven industry techniques to offer clear, easy-to-follow steps for any association professional to create exceptional member experiences every time.”
The series will lay out the proven best practices that association leadership can adopt to optimize the quality of the experience they deliver to their members through four steps. Associations utilizing the techniques described in this series will discover more efficient, effective and successful methods to communicate with members how, when and where the members prefer.
To download the eBook, “4 Steps to Creating Exceptional Member Experiences:
For more information about Protech: www.protechassociates.com.
About Protech Associates, Inc.
Protech Associates, Inc. is the world’s first and leading provider of cloud-based association management software (AMS (http://www.protechassociates.com/