Virtual Remote Reduces Truck Rolls and Increases Customer Satisfaction
Nov. 8, 2012
-- Council Grove, KS - Several factors were key in this northeastern Kansas telephone company’s decision to choose APMAX IPTV middleware from Innovative Systems. However, according to Tri-County Telephone Association's General Manager, Dale Jones, putting the customer experience first above everything else was their main goal in making the decision.
Jones stated, "The capabilities that the Innovative solution gives us to reach out and touch the customer from our back office to help them over the phone is critical in the customer experience. Without having to send out a service technician, which takes time and costs more, we are helping our customers in a timely manner and reducing our own operating costs."
Jones likes the fact that Innovative Systems is continually growing their products with new features to help the rural telco market stay on top of a very competitive market. Jones advises other telcos to look to companies that are thinking outside the box especially when it comes to video. Jones says, "Today's business is nothing like it was in the past, if you are going to attract and retain video customers you have to give them the technology that is going to drive that experience." About TCT
Located in the heart of the Kansas Flint Hills, The Tri-County Telephone Association, Inc. is one of 29 independent telephone companies in the state of Kansas that provides the latest in telecommunications technology. In operation since 1963, TCT serves nine counties with voice, video and internet services..About Innovative Systems
Innovative Systems is a dominant provider of voice and video services as well as OSS/BSS solutions to the telecommunications industry. The APMAX and Application Peripheral (AP) are the most feature rich and widely deployed voice and video service platforms in the IOC industry with over 1,200 systems in service interfacing with all switch types and IPTV networks. The eLation OSS/BSS solutions is the leading next generation solution providing fully integrated billing, automated provisioning, financial and staking and mapping solutions for wireline, wireless, Internet, IPTV, and CATV companies. For more information, please contact the Innovative Systems corporate office at 605-995-6120. www.innovsys.com