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Alltranscription Transcription Introduces 2-T model of Proofreading | Levels up Quality Checks.
Alltranscript.com, an US based company, has upgraded its quality checks for word transcripts by adopting the 2-T model of proofreading, there by replacing the earlier quality check procedures.
Rahul K, Service manager of Alltranscript.com explains the 2-P model in detail "Transcription is a highly competitive business these days. Companies are struggling to differentiate themselves when there is very little opportunities for differentiation. Earlier our quality check team was following a 1-T model in which the interview transcripts were proofread by only 1 transcriber. The resultant accuracy was great but thought there was further scope for improvement. As a result we adopted the 2-T model in which the interview transcripts would undergo quality checks by two different transcribers. Following a 2-T Proofreading of customer’s transcripts will align us further towards our goal of customer satisfaction and new business development. 2-This will increase our overall typing accuracy to expected levels of 99.75% plus."
Alltranscript.com is a US based company specializing in general and legal category transcribing services. Earlier the company had adopted a 1-Time proofreading model where the transcripts would be proofread by a 1 professional transcriber before being sent to the client. Though the accuracy levels were excellent as reviewed by customers, the company's management saw the scope of further improving the accuracy. The new Proofreading model of 2-T the transcripts will be reviewed by 2 professional transcribers before being approved as Final. The company’s main focus for the past 2 years has been on Customer experience and satisfaction. We also talked with Joshua S. , the Consumer Experience expert working with Alltranscript.com.
“Consumers are looking for vendors who can offer them not just the product but a great consumer experience. Experience definition and measuring metrics will vary from industry to industry; When it comes to transcription services, one key thing the consumer wants is a transcript that they don’t have to proofread it by themselves even after paying for the services. We understood this clearly and hence when we saw there was room for improvement, [So] we took the decision. Starting now, from the implementation of this model, customers will see further improvements in word accuracy especially of hard to transcribe, difficult words. Customers will be more at ease and will perceive our services on delight levels. That is exactly what we want .. all companies strive for this, be it in the tangible product offerings or non-tangible services..”
The top management of Alltranscript.com is excited about this move and is looking forward to introducing similar kind of quality check measures in the future for all its services.
List of services the company that current offers under the 2-P Proofreading model:
Video Documentary transcription
Conferences and Seminars
Thesis and Dissertations
YouTube Videos Transcription
Skype Calls Transcription
The top management of is excited about this move and is looking forward to introducing similar kind of quality check measures in the future for all its services.
Alltranscript.com Website: http://www.alltranscript.com
Transcrbing Tips for Starters (Recommended read): http://www.squidoo.com/
Press Release date: 3 Nov, 2012