Coloplast Teams Up With Nhs For Unique Training Event

July 30, 2012 - PRLog -- Peterborough-based medical devices company Coloplast (www.coloplast.com) has held a unique training event which saw around 80 members of Coloplast staff spending time with NHS staff, to learn about current changes in the NHS.

Coloplast is dedicated to the training and development of its staff and works closely with the NHS. With the structure of the NHS changing, Coloplast felt it was important to keep staff informed, to ensure they are fully aware of how the changes affect them and their customers now and in the future.

Coloplast’s UK training manager, Wendy Lister, was involved in organising the two-day training event and said it has given Coloplast a better understanding of the changes taking place within the NHS. Wendy explains: “We all hear so much about the changes within the NHS: we hear things on the news, read about it in magazines, but there was lots of uncertainty about how it would affect the way we work.

“Over the two days we were able to talk to three NHS employees – a chief pharmacist, a team lead in a community-based continence service and the deputy director of nursing in a large NHS trust. We learnt so much about the changes, about why they are needed and how the NHS will look at the end of it. Knowing how the changes will affect different people in different ways really helped to put it all in context. It has given us a much clearer understanding of how best we can change our ways of working to ensure that the patient still receives the best possible level of care.”

Sam Sedwill, HR director at Coloplast, commented: “Like most businesses, when we’re planning staff training we look at how the company will benefit, and how that benefit translates to the customer. The NHS training event was entirely about the customer. Their wellbeing is at the heart of everything we do and staff were concerned about how we could continue to support them without knowing what the future of the NHS held for them. The success of the NHS training event is testament to the dedication of our staff and their concern for their customers’ wellbeing.”

Speaking to staff after the event, it was clear that the training was both informative and appreciated. One Coloplast employee said it had provided “an excellent insight into the future structure of the NHS and how Coloplast can work with the changes to meet customers’ needs”. Another commented that “lots of changes are happening which will affect Coloplast customers. We need to be aware of this and how best we can support them”.

Through closeness to the customer, Coloplast staff better understand their needs and are able to work towards delivering the perfect customer experience. Thanks to the NHS training event, Coloplast staff can ensure that they adapt alongside the NHS changes, helping their customers to remain secure and confident in the service that Coloplast provides.

The event was part of a two-day training course which formed part of Coloplast’s Olympic-themed training programme. In the past year, former Olympians including Steve Backley, Roger Black and Sally Gunnell have worked with Coloplast to help employees bring Olympic performance into the workplace. This latest training event continued the theme, with excitement building in the run-up the Olympics.

If you are interested in joining a company that is recognised in the Sunday Times Top 100 Best Companies to Work For, has won awards for people development, cares for its customers and genuinely recognises and rewards success, visit www.jobsatcoloplast.com.