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Kaya Systems Launches Inbound and Outbound Call Center Services
The newly launched services are aimed at providing businesses an improved offshore experience and resolving customers’ queries in a fastest way.
“The increasing buzz of social networking sites took call center a step back yet it is a fact that a coordinated effort of social networking sites and call center can take a business to the next level. Thus we are now offering a full-fledged package to the business across the world”, said John Brown, the representative of the company.
Company is providing both the inbound and outbound call center services. The inbound services include Answering Service, Customer Service, Help Desk, Inquiry Handling, Interactive Voice Response, Technical Support, Toll Free Response and Order Taking whereas outbound services include Appointment Setting, Data Verification & Validation, Surveys/Questionnaires, Data collection, Follow up calls, Market research, Seminar and Conference Booking, Welcome calls, Event Building, CRM-all aspects, Customer’s acquisition & retention campaign and Lead Generation. The company provides round-the-clock call center services to its clients. More details are available here: http://www.kayasystems.com/
The company has devised a fully-staffed call center department that will provide offshore call center services to the businesses across the web. The department will work round-the-clock to provide a quick response to the customers’ queries. “The current global market requires businesses to respond quickly to the customers’ queries. A late response is like a missed opportunity and that’s what we’re actually going to address through our inbound call center services”, said John.
Hassan Bokhari, the director of Kaya Systems expressed his gratitude at launching these services as, “2012 is bringing big changes in the IT industry and businesses have to redefine their strategies as per changing trends if they want to be the part of game. We’re happy that we’re launching these services keeping in view the highest level of customers’ satisfaction.”
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About Kaya Systems:
Kaya Systems creates solutions to client challenges by leveraging technology and business process expertise. Their strength lies in ability to combine onshore and offshore resources to deliver quality solution at the best possible price. Their portfolio of services includes Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO); Technology; Consulting; and Small Business services. They can be contacted via phone @ 1-706-534-2284, or via fax @ 66-342-9582 or through website at: www.kayasystems.com/
Page Updated Last on: May 22, 2012