Cyara Outbound Testing Receives Product of the Year Award - Customer Interaction Solutions

Jan. 21, 2012 - PRLog -- San Francisco, CA (January 20, 2012) —Cyara Solutions announced today that Cyara Outbound Testing TM, the latest testing module in the Cyara Solution Suite, an end-to-end automated simulation, testing and monitoring software solution suite for interactive voice response (IVR) systems, outbound dialers and contact centers, was awarded a 2011 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine.

The Cyara Solution Suite provides a complete suite of products for testing speech-enabled IVRs and contact center infrastructure and applications from initial deployment through subsequent modifications, fine-tuning ongoing operations in production to ensure exemplary system operation and customer experience.

“Savvy businesses today understand the strategic benefits of taking a comprehensive approach to customer service, incorporating proactive, outbound support to complement their inbound service efforts,” says Alok Kulkarni, CEO, Cyara.  

“With our latest testing module, Cyara Outbound Testing TM, we continue to demonstrate our commitment to helping organizations improve customer interactions and redefine customer experience by identifying functional and performance issues for outbound dialers including call progress detection in predictive, progressive and preview modes, voice call-back solutions and outbound IVRs in the, contact center before customers do.  “This award validates our continuous efforts to address Fortune 500 companies’ customer experience improvements,” says Kulkarni.

“Cyara Solutions  was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies.  Cyara Outbound Testing  TM has demonstrated excellence as well as provided ROI for the companies that use it,” says Rich Tehrani, CEO, TMC.


Key capabilities of Cyara Outbound Testing™ include:

# Cyara Outbound Testing™  performs functional, UAT and performance testing under load conditions for all modes of outbound dialers including predictive, progressive and preview and voice call back solutions to ensure exemplary system operation.

# Cyara Outbound Testing™  helps customers benchmark their existing dialer call progress detection accuracy without impacting real customers and ensures any new outbound dialers deployed, such as IP-based dialers, meet or exceed the benchmark.

# Cyara Outbound Testing™ emulates live customers, answering machines, fax machines, network messages, busy tones and signals, ring-outs and actual customer utterances to allow performance testing and tuning of the outbound dialers without having to do so in the production environment.

# Cyara Outbound Testing™ is fully integrated with the Cyara Suite including Cruncher, Replay and CCM. Customers are able to test blended inbound and outbound call centers and understand the business impact to their call center including agent occupancy, call routing and reporting.

# Cyara Outbound Testing™ trains agents on outbound dialer solutions at the agent desktop and provides a simulated customer environment to place calls against. Scripts are customized, enabling agents in training to have simulated customer-agent dialogues.

# Cyara Outbound Testing™ is available as a pay-per-use solution in the cloud, as a software license purchase on-premise for perpetual use or as a rental.

“Customer Interaction Solutions magazine has been honoring innovative companies for 14 years and Cyara Solutions has earned its place with this distinguished honor, says Tehrani.”   The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.  

For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards, please visit www.tmcnet.com.


Cyara Solutions
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, Voice Biometrics, Outbound Dialers, Voice Callback and Contact Centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner. Cyara ensures exemplary system operation, emulating live calls without requiring or impeding live customers or agents.

For more information please visit www.cyarasolutions.com or connect with Cyara on Linkedin.

© 2012 Cyara Solutions. All rights reserved. The Cyara Solutions logo and the names and marks associated with Cyara Solutions products are trademarks and/or service marks of Cyara Solutions and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.