Why The 0800 Number Company bucks the trend when it comes to phone number contracts

Jan. 12, 2012 - PRLog -- Lincoln, UK: “One of the questions most frequently asked by our customers is how long they are tied in to a contract for when they order one or more of our numbers”, says Jemma Fox, Marketing Director of The 0800 Number Company. “The fact that so many people ask it as part of their list of queries suggests that being trapped into long contracts is quite a common occurrence for them. Therefore, our answer is often a pleasant surprise, as there are no long term tie-ins with telephone numbers from The 0800 Number Company, we just request 30 days written notice to cancel the number. The written notice can be sent to us by email, post or fax.

“People ask us the question as to how long the contract is with a sense of trepidation and fear”, explains Fox. “They anticipate being tied in for at least a year. And they don’t want that. She understands why people are worried about this. Her feeling is that we live in volatile times. The UK economy, whilst not in the same predicament that Greece or Italy have found themselves in in recent times, is more focused on clearing the deficit rather than boosting growth. With the governments attention focused on this, unemployment figures have recently risen to a 17 year high and inflation keeps going up. Christmas figures revealed many companies, even large, usually unassailable companies, with profits down dramatically on last year. Whilst they will survive, small businesses which have already been having a hard time borrowing money from the banks are struggling to stay afloat. “Everyone has to do their bit if we’re to get the economy going again”, says Fox. “So, if a business decides to order some freephone 0800 numbers from us to try to boost their marketing campaign, and then four months later decides that actually they need to let some go because they’re doing well in one area but not another, then who are we to tell them that they should keep those numbers and keep paying rent on them for another year even though they don’t need them? Contracts like that are just another weight around the necks of small businesses, and if they no longer need them then it’s just one more bit of expenditure than they can do without. For many small businesses, every penny counts right now. That is what our customers want, and we listen to our customers.

“But for any size business, if they find that their circumstances have changed and that they no longer need 0800 numbers or freephone numbers, then what is the point of forcing them to retain them? They don’t need the numbers any more; it is unfair to make them keep something they don’t want. That only makes customers feel disenchanted, and whilst it makes a bit of extra money in the short term, it doesn’t give a good reputation to either the individual company or the industry as a whole in the long term. If customers are happy with the customer service and value for money provided by a company they will stay. Sometimes events happen which means they can’t, and they should not be penalised for that”.

The 0800 Number Company provides UK freephone numbers which can be pointed to either landline or mobile phone numbers, as well as fax-to-email freephone numbers. To visit their website to find out more, go to http://www.the0800numbercompany.co.uk/

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We supply 0800 numbers to small, medium and large businesses in the UK.

If your not sure whether an 0800 number is the right choice we also offer 0844 numbers, 0845 numbers, 03 numbers and local virtual numbers for nearly 500 UK towns and cities.