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Capital Bank Adopts iGrafx BPM System in Collaboration with ProServ
As part of its efforts to continuously improve the quality of its banking services, Capital Bank engaged ProServ, a leading process excellence solution provider, to enhance the efficiency of the Bank’s processes using iGrafx.
iGrafx, a recognized global business process analysis solution provider, plays a key role in the design, documentation, management, and the publishing of financial and trade operations’ processes. Through the simulation, performance measurement capabilities, iGrafx will be instrumental in optimizing the effectiveness and efficiency of Capital Bank’s resources, increasing customer satisfaction, reducing the burden of internal and external audit preparations, and complying with operational risk requirements of Basel II.
Mr. Ammar Al Safadi, Deputy General Manager of Capital Bank, said the adoption of this advanced system comes in line with Capital Bank’s ongoing efforts to improve its performance, and achieve its strategic goals of staying up-to-date with the developments affecting internal and external operations, in addition to implementing the highest banking performance standards that will advance our customer services.
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ProServ plays a key role in assisting organizations improve their bottom line through careful analysis of core business and supporting processes from time, cost, resources’ utility perspectives while focusing on successful customer outcomes.