Never Miss A Customer Enquiry Again

Oct. 26, 2011 - PRLog -- Could you imagine never missing a call again?

Did you know disruption caused by heavy snowfall cost UK businesses £1bn last year, with The Federation of Small Businesses (FSB) estimating 20% of the UK's working population, or 6.4 million people, failed to make it into work at some point last winter because of snow.   Missing customer calls because of staff shortages is very costly, and the damage can last long after the ice has thawed.  A product developed by Windsor Telecom and new to the market,  Missed Call Alerts, lets businesses know exactly how many calls they’ve missed and who tried to call them, fantastic for when staff are unable to get to the phone.  

Who tried to call?  When did they call?
Miss Call Alerts cleverly sends messages to three nominated email accounts every time a call is missed on a business number.  The owner (or any nominated employee) is immediately notified of who tried to call and what time they called, meaning businesses can quickly and conveniently return the call.  Crucially, calling back the customer can stop them going to the competition; research shows if a potential customer doesn't get through straight away, they're unlikely to call back again.

Win back those lost opportunities
Imagine how much money can be made by calling back customers who couldn't get through first time.  Businesses that can do that will really impress, by demonstrating a superior level of customer service.  What’s more, customers are more likely to buy-in to an organisation that is actually willing to pay to receive their enquiry.  It'll also potentially stop customers going to the competition, which is imperative given our competitive markets and on-going lower level of consumer confidence.

How does it work
Missed Call Alerts is a truly innovative product that compliments and enhances a virtual business number.  There are a number of virtual number providers in the UK, that sell a range of geographic (01 and 02) numbers, as well the widely recognised freephone 0800 and newer, 03 numbers.  Other ranges of non-geographic numbers include 0844 and 0845.  Virtual numbers sit on top of your landline and can be routed to the number of your choice, which again, is vital during staff shortages.  Virtual numbers can even be rerouted to mobile numbers, perfect for businesses with staff out and about on the road.  Missed Call Alerts however, is unique to Windsor Telecom and is revolutionising how businesses deal with missed opportunities.  

Visit our website to view the number ranges available http://www.windsor-telecom.co.uk

To find out more about this fantastic new product and how it can benefit your business, call Lauren Wallace on 0333 1234 034 or email her at lauren@windsor-telecom.co.uk

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Windsor Telecom is a leading provider of business telephone numbers and in-bound call solutions. Numbers include 0800, 0300, 0845 and 01 & 02 ranges; our solutions allow you to ensure you never miss a business opportunity again.

Our numbers and products have been proven to increase business profitability, through maximising promotional ROI.

We are currently offering a free inbound call consultancy to all new customers, to make sure you're getting the best results out of your telecoms.