Dental Practice Management Expert Dr. David Schwab Gives Tips For Dealing With An Unhappy Patient

April 21, 2011 - PRLog -- Dr. David Schwab, founder of David Schwab & Associates, a dental practice management consulting company, recently published a blog on his website (http://www.davidschwab.com/) with tips for dealing with unhappy patients. The blog, titled “How to Handle an Unhappy Patient,” discusses the inevitability of patient complaints and provides suggestions to best resolve a difficult situation.

Dr. David Schwab writes, “While we all work hard to ensure complete patient satisfaction, it’s inevitable that complaints will happen from time to time.  When they do, remember to stay calm, accept responsibility for mistakes, and most importantly, make sure the patient feels understood and cared for.”

David Schwab & Associates specializes in dental practice management consulting. They provide in-office seminars and other practice management services for fee-for-service dentists in the U.S. and Canada.

The entire blog can be found at http://www.davidschwab.com/blog/how-to-handle-an-unhappy-patient.php

To learn more about David Schwab & Associates, please visit http://www.davidschwab.com


About Dr. David Schwab:

Dr. David Schwab is an internationally known seminar speaker and practice management consultant who works extensively with dental professionals. He has previously served as Director of Marketing for the American Dental Association and as Executive Director of the American College of Prosthodontists.

At the present time he runs his own marketing consulting firm, David Schwab & Associates, Inc. The company provides in-office seminars and other practice management services for fee-for-service dentists in the U.S. and Canada.

Dr. Schwab’s practice management and marketing articles have appeared in numerous publications, including the Journal of the American Dental Association, Dental Economics, the Journal of the Canadian Dental Association, and the Seattle Study Club Journal. He writes a regular column in the Seattle Study Club Journal.

Dr. Schwab holds a Ph.D. in English from Northwestern University.
He lives in the Orlando, Florida area with his wife and two children.

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