Customer service has a silver lining for Derbyshire hotel

April 21, 2011 - PRLog -- It’s official: the level of customer service you can expect to receive at East Lodge in Rowsley, Derbyshire, is among the best in the country as the award winning hotel scooped the coveted Silver Award at the national finals of the Enjoy England Awards 2011.

East Lodge hotel collect their Silver Award for Outstanding Customer Service: (Left to Right) Lady Penelope Cobham, chairman of Visit England, Iain Hardman, managing director of East Lodge, Carly Hardman and Sandi Toksvig.

Commenting on East Lodge’s latest accolade, managing director Iain Hardman, said: “We have always known our staff are brilliant, but for it to be formally and nationally recognised in this way against such impressive competition from around the country is a truly remarkable achievement.”

ENDS

Notes to editor

From thousands of eligible establishments, East Lodge not only made it through to the regional finals for the East Midlands, winning Gold for Outstanding Customer Service; the hotel was then put forward to the national finals in Birmingham, where at the national gala dinner in The Great Hall at Birmingham University, East Lodge scooped the coveted Silver national Award. This now makes East Lodge’s Front of House team one of the top two establishments for Outstanding Customer Service in the land.

“Our principles and promise on customer service are simple, yet incredibly difficult to get right every time,” explained East Lodge managing director Iain Hardman. “When we walk into our own establishment we ask ourselves ‘how would we like to be treated ourselves?’, and then we apply that to everything we ask our staff to do. The standards are high and there’s little margin for error, yet it’s that constant and passionate attention to detail that ensures our regular hotel and restaurant customers come back time and time again.

“We’d like to thank all our staff for their tremendous efforts; if I told you they weren’t able to come to tonight’s ceremony because they were attending to a customer’s wedding reception, that probably tells you all you need to know about the dedication of the people working for us. So their celebrations are temporarily on ice for the time being, which will make it all the sweeter when we do all finally raise a glass together.”

Owned by the Hardman family, this multi-award winning venue has remained at the top by constantly improving its service and living by the motto that good enough just isn’t good enough; a drive for excellence that has led this Hotel of the Year to be one of only 48 hotels in the country to be awarded a Visit England Gold Award.

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EL0143 – Enjoy England Excellence Awards Photo story 2011

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