HRH Hotels Group praises RateGain for its Channel Management Solution and dedicated account support

Jan. 11, 2011 - PRLog -- HRH Group of Hotels is impressed with the business benefits of RateGain’s channel management solution – ChannelGain which is supplemented with an out-of-the-box dedicated account support.

HOW IT STARTED

Indian tourism sector has always been boosted by the rich cultural heritage of India. Since ages, India and its diversified culture attracts millions of tourists across the world to India.

Heritage palaces & resorts offer a unique experience to these tourists to spend quality time closest with the Indian history. Until recently, the Indian heritage hotels industry has been flourishing with their influential word of mouth referrals.

Now these hotels want to move beyond the word-of-mouth branding and leverage the increasing influence of online travel bookings by reaching out to their prospective guests in various countries across the world.

HRH Group of Hotels, one of the most popular chains of heritage palace-hotels & resorts faced a similar challenge and was looking for a global channel management solution that can distribute their inventory on all the leading OTAs and channels. The main criterion was to opt for a solution which wasn’t too complicated and supports not only the main channels but also niche and region specific channels.

After evaluating several solutions in the market, HRH Group chose RateGain’s ChannelGain. As per Mr. Vijay Choudhary, Dy. General Manager (IT), “We were impressed by the CPI, Reservation Delivery and Linked Room features in ChannelGain. We found these features quite interesting in terms of the ease they offer as well as for the time they save in distributing & managing rates of our inventory across different channels.”

RateGain set up a dedicated account team for HRH Group and after setting up their account offered one-day training to the revenue management team that helped them in understanding different features of ChannelGain. The revenue management team at HRH started using ChannelGain.

INITIAL HICCUPS

Within a month of using ChannelGain, they realized that they needed some more guidance on how to effectively leverage its capabilities rather than just distributing their inventory.

RateGain received requests from HRH for more extensive training and that too on a real time basis so that their revenue management team can understand to use all these features more productively in real scenarios.

SOLUTION – DEDICATED ACCOUNT MANAGEMENT SUPPORT

RateGain knew that for a real-time demonstration, its experts need to be physically present and work with the HRH team.

Unlike most of the solution providers who offer support on telephone or online, RateGain’s account management team decided to send its Senior Manager to HRH headquarters to work closely with them.

RateGain’s Account Manager visited HRH revenue management office and spent 3 days in training as well as guiding them on how to use all these features effectively.

HRH GROUP’S FEEDBACK

After 3 days of rigorous training, RateGain received an appreciation from the HRH management.

According to Mr. Vijay Choudhary, Dy. General Manager (IT), “HRH has 10 hotels and the inventory of all these hotels are dealt from a centralized place. With these friendly features, there are no rate parity related issues. We are able to maintain a perfect balance of demand vs. supply…if there is a high demand from one OTA, ChannelGain automatically balances our inventory and re-distributes to all the channels. We were facing efficiency issues earlier but now we can easily manage our inventory on different OTAs and that too within maximum 10-15 minutes.”

Princess Padmaja Kumari Mewar, Joint Managing Director congratulated RateGain’s account management team and said, “We are very happy with the support and training offered by your team. We appreciate the extra effort your company made by sending your Sr. Account Manager to train our team on a real time basis.”

Mr. Vijay Choudhary further added, “It’s too early to quantify how much our online bookings have increased but I can definitely acknowledge that it is increasing on a daily basis.”

ABOUT HRH GROUP OF HOTELS
HRH Group of Hotels is India’s only chain of heritage palace-hotels and resorts under private ownership. Headquartered in Udaipur, a city founded in 1559 on the banks of Lake Pichola, HRH Group of Hotels is preserving palaces and sanctuary - resorts. The group offers regal experiences in island-palaces, museums, galleries, car collections, and much more. Some of the major properties in this group are Shiv Niwas Palace, Fateh Prakash Palace, Gajner Palace, Jagmandir Island Palace, Shikarbadi Hotel, Garden Hotel, The Aodhi, Fateh Bagh, Gorbandh Palace, Karni Bhawan Palace, Ramgarh Resort & Polo Complex etc. For more information, please visit http://www.hrhhotels.com.  

ABOUT RATEGAIN
RateGain, one of the most awarded hospitality and travel technology companies, offers innovative web-based solutions to top Online Travel Agents, Airlines, Wholesalers and Hotels in 800 cities across 65 countries. Our solutions are in the areas of Online Inventory Distribution, Competitive Price Intelligence, Reputation Management and Social Media Marketing. Established in 2004, RateGain is headquartered in Noida, India with its offices across US, Thailand, Spain and UK. For more information, please visit www.rategain.com.

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RateGain is a Travel Technology Company offering innovative and value-driven e-business solutions to the hospitality and travel industry.