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Customer Needs Help To Assemble RTA Sofa
On December 13, 2010 Linda Wilson called the Simplicity Sofas Customer Service Hotline for help assembling an RTA (Ready To Assemble) sofa she had just received from them.
By: Simplicity Sofas
The Customer Service hotline was answered promptly, but the customer service representative was a bit confused by her question.
After more than 1000 customer shipments over 3 years, Linda Wilson became the first customer ever to request assistance for assembling a Simplicity Sofa.
Simplicity Sofas is a High Point, NC manufacturer specializing in building high quality custom RTA sofas, sleepers, sectionals and chairs for people with narrow doors and stairways or other limited access problems.
In its advertising Simplicity Sofas claims that its patented Rapid Assembly System is by far the fastest and easiest of any fully upholstered RTA sofa in the world.
To back up its claims the Simplicity Sofas website links to a YouTube video featuring one of its solid oak frame 170 lb. sofas being assembled without tools in less than 5 minutes -- by an 8 year old boy. http://www.youtube.com/
So what happened to Linda Wilson, the customer who needed help? The first question was easily resolved. Yes, the one page sheet with 4 instruction steps on it was the complete set of instructions.
Next the customer service representative took Ms. Wilson through the assembly procedure.
1. Screw on the legs.
2. Place the bolts protruding from the bottom of the arms through the pre-drilled holes in the base.
3. Fasten the latches that hold the back to the arms. Push down to lock in place.
4. Turn the sofa over and place the washers on the protruding bolts followed by a 3 prong knobs. Hand tighten. Repeat for the other 3 protruding bolts.
The entire procedure took less than 10 minutes. Ms. Wilson's comment -- "Oh, I didn't expect it to be so easy. I'm sorry I bothered you."
# # #
About Simplicity Sofas: North Carolina manufacturer of custom-built Rapid Assembly sofas, sleepers, sectionals & chairs. http://www.simplicitysofas.com
Each sofa is custom made by highly skilled North Carolina craftspeople, one at a time, out of solid oak frames with a choice of more than 150 fabrics.
Simplicity Sofas does not sell through retailers. Each order is shipped direct to the customer by UPS.
Rapid Assembly of a sofa takes 15 minutes. No tools are needed. Guaranteed to fit through all narrow doors & stairways. See our YouTube video of an 8 year old assembling one of our sofas in less than 5 minutes. http://www.youtube.com/
Awarded "Beloved Company" status by Jeanne Bliss, a nationally recognized authority & author on customer service practices. Fewer than 100 companies have received this designation. Other awardees include Zappos, Southwest Airlines & Harley Davidson. Simplicity Sofas is the first furniture company to receive this distinction.