One-Stop Attendant Console

Nov. 11, 2010 - PRLog -- Munich/Hallbergmoos, November 11 – The benefit of attendant consoles for users stands and falls with its user interface. ANDTEK’s solution “AND Desktop AC” offers a standardized environment with an always identical interface and is thus the ideal solution for all companies and call centers handling their calls multifunctionally and/or via PC. Thanks to this concept combined with a fast and reliable support the Munich-based unified communications specialist sustains its market position in the field of attendant console solutions for Cisco environments.

“The run on our attendant console solution is still going on and on“, says ANDTEK manager Roland Russwurm. The solution of the Munich-based unified communications specialist has been on the market for two years now and since its launch it has been optimized continuously relative to functionality and handling.

Well-known customers appreciate this, especially the easy installation and integration into complex environments allows quick implementation within existing environments like for example by finance companies.

The attendant console software “AND Desktop AC” allows a complete overview about all phones within the company. The user has the possibility to integrate all types of standard directories and database address books of the telephone system or MS Exchange.

In case of incoming phone calls the attendant instantly has an overview about the status of all phones within the company (free, busy, forwarded etc.) – using a secondary display would even allow to have hundreds of numbers on the screen at the same time.
If a caller is already known the attendant can get detailed information for example customer number, order information or information about the last contact date.
Another service for attendants is an automatic fallback. An automatic fallback is important when calls are transferred to busy phones because this ensures that these calls will not be lost but are automatically connected back to the attendant.
Just in case ANDTEK’s attendant console solution also allows the recording of calls. Encrypted and secured against manipulation by means of signature certificates the recorded calls can be verified as original and are legally binding. The calls are always recorded from the beginning, even if the attendant activates the recording during the call.

For text copy please visit http://www.fuchs-pressedienst.de

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ANDTEK GmbH, founded in the year 2000, is specialized in intelligent and custom-made unified communications applications and additional benefit services. The solutions developed and implemented by ANDTEK support companies of all areas of business in improving communication processes and open up innovative possibilities to use the IP telephony like for example voice recording, presence services or security applications. Among other things ANDTEK's IP communications solutions are predestined for finance companies, public service, health care, trade, industry and judiciary.