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Stop the Search: IssueCentre 2.3, a Fully featured Helpdesk Solution, is Good to Go
IssueCentre 2.3 continues the development thrust for our helpdesk offering and has seen the main ticketing process being both reviewed and improved. Core functionalilty has been streamlined with a single view combining the update and edit process.
Matt Clarke, MD of First Option Solutions explains - "We're constantly looking at ways to put enterprise quality applications in to the reach of SME business. With our Hosted platform, IssueCentre does just that. As one customer commented - 'We've seen many ticketing systems including those from the big names, and IssueCentre is by far the easiest and best at getting the job done' ". Mike Edwards, Development Director, First Option Solutions adds "This release focuses on the core function of the system - improving the ticket management process to greater increase speed and ease of use." IssueCentre 2.3 contains a redesigned layout for ticket creation, viewing and editing, aimed at improving data entry times, presentation of key information and aesthetics.
IssueCentre 2.3 also contains enhancements to the recently introduced 'Standard' search. Mike Edwards continues "Anything that gets to the data more quickly makes our user happy - removing the need to use a mouse when searching was just one way to improve search times. We've had such great feedback from the new search system that we've made it more flexible and more powerful'.
For furher information, please visit : http://www.helpdeskcentre.co.uk
First Option Solutions is a focused, privately-owned company dedicated to creating projects and services which meet customer needs. Our first and foremost driver is the customer, not faceless shareholders or banks - we’re passionate about delivering excellent technical solutions to solve business problems.
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First Option Solutions is a focused, private company, which is dedicated to creating projects and services which meet customer needs. We are customer driven, and are passionate about delivering excellent technical solutions to solve business problems.