Syncing Offshore Deliverables to Business Goals

Aug. 21, 2010 - PRLog -- This is an extension of the above mentioned area of communication and transparency. If the offshore deliverables are not in sync with business goals the impacts can be deep.
A frequent reality check is good to keep both sides in sync with the common goal that the engagement deliverables directly impact the customer business

Just like the customer the vendor also has to deal with attrition in a growing market and there should be measures at the vendors side to address this challenge. Once attrition is considered as a factor and a reality, counter measures can always be taken to ensure that the impact of this is made to the minimum

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One important benefit of offshoring is that scalability can happen faster and at a lower cost and this helps customers to address critical business needs by scaling resources as well as offshore involvement in critical times.

A pre defined scalability plan will help vendors manage this need properly

Manageability
What you don't want in a relationship is to end up spending more money managing the relationship than getting maximum out of it. Though there will always be a management investment into an offshore relationship, its important that its is only needed as required and the customer or vendor does not end up managing more than delivering.

Having a framework with clearly defined guidelines for roles and responsibilities and escalation protocol can save several hours and several dollars along the engagement.

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While these are some key challenges, both the vendor and customer need to be aware that above all the time spend on the project, there are countless number of hours spend on investing into a relationship and that every challenge can be addressed if informed and communicated before hand and anticipated in advance.

Calculating Return on Investment
Return on Investment is calculated in different ways and and to see that you need to know what you are investing into a relationship. You should also understand that there is an ROI on both side of the fence for the customer as well as the vendor

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The biggest mistake many make is they equate the investment only to the money spend or an hourly burn out. But in an offshore engagement it is slightly different.