Mobiles.co.uk earns trust of customers with MailManager

April 2, 2010 - PRLog -- Mobiles.co.uk was the UK’s first retail mobile phone website (launched in 1995) and is now the largest web-only mobile phone store in the UK, processing thousands of orders every month. Mobiles.co.uk is a wholly owned subsidiary of the Carphone Warehouse Group.

Initially ‘Mobiles’ fundamental objectives were to provide effective support to customers and ensure quick responses resulting in improved customer satisfaction. They intended to enhance the productivity and efficiency of the customer care team, track every customer’s enquiry and reduce email handling time by using personalised automatic response templates.

Over the past few years ‘Mobiles’ has not only achieved their primary objectives of customer service but much more; accomplishing over 15% percent increase in productivity in responding to emails and additionally enhancing the customer response rate as over 50 agents are now dealing with 30+ email addresses within a target response time of 60 minutes.  83% percent of all enquiries or issues are now resolved first time round in a timely and detailed approach.  Today they are now winners of a number of awards such as mobileaward and whatmobile based on the quality of their service.

Mobiles.co.uk has been trading online for 13 years and during this period has grown to be number one based on great deals and service. They have improved this service even further as they have made good use of MailManagers comprehensive reporting function that has report outcomes which measures the effectiveness of agents and provides an insight and knowledge into the categories and volumes of emails.

Louis Sabet commented, “Logicalware has enabled us to respond to each of our customers efficiently when they contact us, however they choose to get in touch. The ability to meet and exceed our customers’ expectations helps us to earn the place of trusted specialist within our customers’ minds enabling us to be fundamentally different from our competitors.”

# # #

Logicalware is the company behind MailManager, the leading customer service email solution and help desk software. It is an easy answer to a businesses' need for streamlined email communications. It automates the distribution of emails and tracks their progression from the moment they arrive until the completion of an enquiry.

Track enquiries and measure outcomes
Increase the speed of email response time by up to 100%
Improve productivity increasing capability to deal with a large volume of inbound emails from customers
Lower cost per enquiry, improve the number of sales conversions
Increase sales and improve customer relations by providing faster and better quality responses
Effectively manage & monitor workflows for numerous departments
Monitor your staff performance and improve KPIs
Store emails for an audit purpose and contact history
Filter and categorise emails to automate responses

Mailmanager is a trusted brand for companies from across all market sectors