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Follow on Google News | Call Recording and Speech Analytics over I6NET VXI* VoiceXML browser and Verbio TechnologyThe VXI* – Verbio Speech Analytics over Asterisk provides a scalable solution, with applications tailored to the needs and budgets of both large and small contact centres.
By: I6NET Solutions and Technologies, SL These challenges apply to contact centres of every size. The VXI* – Verbio Speech Analytics over Asterisk provides a scalable solution, with applications tailored to the needs and budgets of both large and small contact centres. And, because it is based on an open architecture, it can co-exist easily with your existing contact centre IT infrastructure and others PBX systems. Designed for huge volumes of recordings VXI* VoiceXML browser is able manage intelligent call routing and call recording rules in front of a transfer to ACD or agents. Verbio Speech Analytics will provide phonetic audio search engine allowing you to evaluate up to 100% of your recorded calls by VXI*. Some features of Verbio Speech Analytics are: * Key Word Detection * Silence, Music, Speech Detection * Speaker Filtering * Language Detection * Male/Female Voice Detection * Age Detection (young, old people, …) * Emotions Detection (sadness, happyness, apathy,…) Some features of VXI* for call recording are: * VoiceXML over Asterisk Monitor call recording * CDR database updatable from VoiceXML * Dynamic VoiceXML smart call routing according to corporate guidelines * Files recorded in WAV, gsm, mp3… and many others Asterisk formats supported About Verbio VERBIO is a company based in Barcelona (Spain), specialized in speech technologies, aimed basically at the Spanish, Portuguese and Latin American markets. It designs, develops and sells the range of VERBIO speech technologies and offers professional services specializing in speech, such as technical support, consultancy, tailor-made developments, maintenance and tuning of voice applications. Verbio | Calle Loreto 44 Bajos Derecha– 08029 – Barcelona – Spain info @ verbio . com | www.verbio.com About I6NET # # # I6NET Solutions and Technologies Limited is a pan European company specializing in the development of new applications and advanced communication solutions. Its innovative VoiceXML browser and applications technology enables the creation of interactive voice and video IP/3G services to access multi-lingual and dynamic contents. I6NET | calle Magallanes 13 – 28015 Madrid – Spain info @ i6net . com | www.i6net.com End
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