Alaska Air Teams Up with PC Helps for Innovative iPhone Support Partnership

Dec. 24, 2009 - PRLog -- PHILADELPHIA, PA -- Recognizing the need for mobile device/iPhone assistance, Alaska Air has chosen to selectively outsource the support of iPhones to PC Helps Support, LLC, the premier provider of innovative software support for more than 25 percent of the Fortune 500.

Alaska Airlines, a subsidiary of Alaska Air Group , serves more than 60 cities through an expansive network in Alaska, the Lower 48, Hawaii, Canada and Mexico. The company traces its roots back to 1932, when a resourceful Indiana transplant named Mac McGee started flying his three-seat Stinson between Anchorage and Bristol Bay. Today, the airline carries 17 million customers a year.  

Additionally, the company has won numerous awards, including: highest in customer satisfaction among traditional carriers in North America, 2009, from J.D. Power and Associates; Best Domestic Carrier 2005 from Conde Nast Business Traveler magazine; and one of the top 100 companies to work for in Washington State, 2009, from Seattle Business Magazine.

That pioneering business style is what led Alaska Air to select PC Helps to provide support for its 13,000 employees using iPhones and other mobile devices. By calling a dedicated toll-free number, the company’s knowledge workers will receive expert-level support from certified computer consultants, who will answer within two rings and resolve the issue, letting Alaska Air’s employees get back to their daily activities.

# # #

About PC Helps: PC Helps provides support to 4 million corporate end-users across North America. Certified computer consultants are available 24 hours a day, 7 days a week to provide support on more than 160 software and mobile applications. The company’s forward-thinking approach to iPhone and mobile device support was recently featured in Computerworld magazine article; visit www.pchelps.com/html/iPhone_article.htm to read the article. PC Helps can be found on the web at www.pchelps.com or reached via telephone at 1-800-HELP-412.