Consolidated Technologies’ New Call Recording Solution Helps Customers Prove Regulatory Compliance

Dec. 8, 2009 - PRLog -- Industries of all types have realized the importance of call recording as a result of new government regulations and possible litigation. Not to mention, it is a great aid to accuracy, a "memory aid" in conflict resolution, and an effective training tool. In order to address this need for our customers, Consolidated Technologies, Inc. recently announced its partnership with CTI Group (Holdings), Inc., an international provider of enterprise communications management software and services solutions. The new relationship allows Consolidated Technologies, Inc. to offer a high quality call recording solution for businesses that need to comply with industry legislation, liability, dispute resolution, training and quality monitoring.

“Voice Recording supports our strategy to offer hosted voice applications that meet our clients’ evolving requirements," says David Lavallee, Senior Manager of ClearPath.  "Because of recent regulations, many financial services and healthcare clients that we speak with can exceed the required regulatory standards by using Consolidated Technologies' Hosted Voice Recording services. Our team continues to push the envelope and deploy voice applications that differentiate our company’s offering from the competition. We are truly a hosted voice provider and phone company that specialize in Unified Communications and Contact Center.”

As the VoIP market continues to grow, the competition to have the highest quality, most robust VoIP offerings is growing as well. By transitioning to a hosted VoIP service like ClearPath MVP, small and medium sized businesses are not only able to realize the ROI benefits of VoIP, but are also able to utilize the tools that large businesses use to increase efficiency and more effectively monitor and manage their workforce. The ClearPath MVP hosted solution eliminates the cost barriers often associated with these applications on a traditional system and, therefore, makes these applications more accessible to every business.

The call recording solution for ClearPath MVP hosted voice also makes all recordings available on the Internet through the use of a point-and-click web-interface, requiring very little training or support to implement this system into daily business processes.

To find out more about the Call Recording solution for ClearPath MVP, or to schedule a complimentary demonstration, please contact David Lavallee at 914-935-6082 or via e-mail at dlavallee@consoltech.com


About Consolidated Technologies, Inc.

Consolidated Technologies, Inc.(CTI) is the trusted Converged Voice Communications Solutions Provider in the NY Metro Area.  CTI has been a premier provider of practical and effective communications solutions for medium to large businesses nationwide since 1997. Utilizing a single source approach, the company brings together leading communications experts, world-class products, and the creativity and expertise to design, implement, and manage powerful converged communications solutions. The company was created on the premise that the direction of superior communications was in applications like IP Telephony, Mobility, Contact Centers, Unified Communications, Communications Enabled Business Processes and Disaster Recovery. Today, CTI provides an array of the highest quality solutions; offering traditional premise-based and Hosted solutions, as well as carrier services and management. CTI is a proud recipient of Avaya’s BusinessPartner of the Year award, the Forbes Enterprise Award, and was chosen for the Inc. 5000 Fastest-Growing Companies in America. CTI is an Avaya Platinum BusinessPartner, and partners with other industry leaders such as Cisco, Polycom, Plantronics, and SpectraLink. For more information, visit www.consoltech.com or call 888-477-4CTI.



About CTI Group

CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording. CTI Group’s products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at www.ctigroup.com.

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Consolidated Technologies, Inc.(CTI) is the trusted Converged Voice Communications Solutions Provider in the NY Metro Area. CTI has been a premier provider of practical and effective communications solutions for medium to large businesses nationwide since 1997. Utilizing a single source approach, the company brings together leading communications experts, world-class products, and the creativity and expertise to design, implement, and manage powerful converged communications solutions. The company was created on the premise that the direction of superior communications was in applications like IP Telephony, Mobility, Contact Centers, Unified Communications, Communications Enabled Business Processes and Disaster Recovery. CTI is an Avaya Platinum BusinessPartner, and partners with other industry leaders such as Cisco, Polycom, Plantronics, and SpectraLink. For more information, visit www.consoltech.com