Hosted FAQ Service Launched by WSS

Oct. 30, 2009 - PRLog -- Web-Site-Scripts Company, the global leader in FAQ services and knowledge base software, announced today that they provide FAQ hosting (http://www.web-site-scripts.com/hosted-faq-service) services.

It is hard to find a company that doesn't need to create and maintain its own FAQ in order to supply clients and business partners with answers for their frequently asked questions. It is not a secret that even short FAQ list helps to save on support and sales requests and decrease response time to clients' inquiries.

Companies often try to resolve the question of creation of FAQ services (http://www.web-site-scripts.com/hosted-faq-service) by themselves. Company developers re-invent the wheel and create a tiny script that on the face of it matches company's needs. It allows to publish questions and answers list – what else do they need?

Time passes and it is becomes clear that it is inconvenient to update such FAQ, that in the work process they would need additional functions – for example, request form for sending user question to help desk if he didn't find the answer within FAQ. This form surely needs to be spam-proof and bots-proof. Ideally it would need an active response system that suggests FAQ articles while user is typing his question like it is done in the product of WSS Company. Finally it turns out that simple task is not that simple and large resources are spent to create something that has been already created, tested, researched, and improved by professionals to reach maximum efficiency.

WSS Company offers its own solution for FAQ for a long time and often releases new versions, announces new offers and implements new features to it. This time they offer hosted FAQ service (http://www.web-site-scripts.com/hosted-faq-service). They took all spending on deployment and maintenance of FAQ hosted on their servers to make life better for their clients.

"It might be necessary sometimes to install additional modules on web server", - says Edward Nikolaev, Head of Support Department of Web-Site-Scripts Company. "But it is not always easy to convince hosting company or system administrator to do that.  It takes time. This problem never occurs when you use FAQ host supported by WSS though."

Hosted FAQ (http://www.web-site-scripts.com/hosted-faq-service) saves your time and money because there are no administration hassles to run it, no IT infrastructure is needed because FAQ hosting company takes care of all technical aspects, and no long-term contracts present – you can pay as you go on monthly or annual basis, no starting fee is present.

For additional information on the WSS Help Desk Software visit http://www.web-site-scripts.com/hosted-faq-service

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Web-Site-Scripts Company, the leader in knowledge base and FAQ service (http://www.web-site-scripts.com/hosted-faq-service), makes it possible for any business to accumulate and use knowledge, thus reduce expenses on customer support and increase by up to 50% decision-making quality, staff agility, and company reaction speed to changes of market needs. New products development cycle decreases by 20% in average. Company focus on modern technologies that increase software performance and provide users with rich user interface allowed Web-Site-Scripts to take a dominant position on market and have more than 30'000 clients over the world.