A Leading Field Communication System using Automated Phone, Text & Web

Oct. 15, 2009 - PRLog -- This solution is used by installers, technicians, service reps, contractors and other related professionals to report the status of a service or installation by calling into an automated phone system.  Also, if a service call needs immediate attention, the solution can send an alert to someone via text or email.  “Using all 3 methods of communication ensures that the information gets delivered.  This is especially useful if an emergency service is needed” says Jeff Campbell, Wessan’s VP of Sales & Marketing.  

“The solution is available 24 hours a day, 7 days a week and gathers information that is automatically posted in real-time to a secure internet portal.  It has the ability to confirm appointments, conduct an immediate survey to follow-up on the service call and provide real-time status updates to the right people, at the right time” Campbell continues.

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Headquartered in Omaha, Wessan Interactive is a leading provider of interactive voice response (IVR), text messaging and web services for some of the most recognized companies in the nation. Our cost-effective, customized solutions are quickly implemented to generate immediate results and improve market share. For more information, visit www.wessan.com or call 800-468-7800.