Computer Hardware Maintenance Company Brings Their Brand Of Service To Pittsburgh

Sept. 22, 2009 - PRLog -- Grand Rapids, MI: Service Express, Inc. (SEI) a leader in delivering customized service solutions for mission critical computer systems is bringing their brand of service, termed “The SEI Way” to Pennsylvania. The company which is currently searching for office space and recruiting for sales and service positions has averaged 20% growth over the past ten years.

“People often ask me how we can sustain this type of growth during this soft economy and the answer is pretty simple, our business model,” states SEI President Ron Alvesteffer. “We have always partnered with our customers to help them find affordable solutions to their service needs. The ability to save customers sometimes as much as 40% over what they are currently paying for hardware maintenance and providing exceptional customer service has led us to a 98% customer retention rate,” he adds.

“Bringing our level of service to a new market is always very exciting. People are just not use to having a service company that is so totally focused on them. We have live dispatch 24 hours a day, customers never have to play the “number game” on the phone to place a service call and our service engineers get back to them within 30 minutes after a call has been placed.”

Headquarted in Grand Rapids, Michigan, SEI is expanding their warehouse and training facility there as well as expanding office space in Detroit and Columbus, Ohio. Other locations include Flint, Michigan; Chicago and Lombard, Illinois; South Bend and Indianapolis, Indian; Cleveland and Cincinnati, Ohio; Milwaukee and Appleton, Wisconsin; Louisville, Kentucky and Nashville, Tennessee.

“Our goal is to provide our customers with the best service experience possible and keep them up and running without costly downtime. To do that we have one of the lowest engineer to customer ratios in the business and stock parts locally in each of our offices.”

SEI has been named to the Inc. 5000 List Of The Fastest Growing Private Companies In America for the past three years, selected as one of the 101 Best and Brightest Companies To Work For six years in a row as well as being named a 2009 Winner by Corp Magazine as one of Michigan’s Economic Bright Spots.

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About Service Express, Inc (SEI):
Service Express delivers customized service solutions for on-site hardware maintenance, focusing on IBM, HP, Sun and Dell mid to high end servers. Customer satisfaction with our exceptional service is key to SEI's 98% customer retention rate. For over twenty years, SEI has partnered with customers to understand and meet their business and computer hardware needs.

In addition to maintenance programs, SEI also offers hardware upgrades, trade-ins and installations, site move services, software support, printer repair/maintenance and Time & Material services.