Human Capital Strategies Releases Results on Client Satisfaction Survey

Sept. 10, 2009 - PRLog -- Most businesses strive to live up to the standards it sets in a writing for all to see, such as a mission or values statement.  Sending out a Client Satisfaction Survey is a moment of truth that takes the temperature of how the business may actually be doing in that regard.  Human Capital Strategies is no different and strives to live up to its written values (http://www.hcscando.com/Mission-Values.htm), which in part state:
 












•   We commit to consistently provide high quality service.
•   We dedicate ourselves to serve the client directly or to aid someone who is.
•   We encourage open communication and the opportunity to improve each process.
•   We strive to anticipate, understand and exceed the expectations placed upon us.
•   We embrace change knowing that it is fundamental to our continued success.

“With that focus being part of our written creed, we were anxious to see how we have been performing the above goals.  We sent out a client satisfaction survey to gather the opinions of our clients regarding our performance as well as any other feedback they might have for us,” said Jason Knight, Founder & Principal of Human Capital Strategies. “We are pleased to announce the results.”

In the survey, Human Capital Strategies received an excellent or good rating as follows:

•    Communication with clients   95.83%
•   Timeliness of service and problem solving   100.00%
•   Meeting client expectations in value of service   94.66%
•   Ease of doing business with   97.92%

Jason continues “Over the last year or so, many of our clients have been forthcoming; sharing their feedback on how we have been doing through testimonials they have sent in.  We’ve listed a few of these at http://www.hcscando.com/Testimonials.htm.  Our relationship with our clients and their satisfaction is our highest priority.  We’re pleased that our clients feel we have been doing well on the job and look forward to continuing to serve them.”

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About Human Capital Strategies

A national provider of Professional Employer Organizations (PEO) Services, Administrative Services Organizations (ASO) Services and Payroll Services - "we do what small business owners and office managers, don't like to do, don't know how to do and, often times, don't even know they are supposed to do.®" HCS is one of the fastest growing providers of quality payroll, PEO & ASO solutions, serving clients throughout the nation.

Managing every aspect of payroll, HR, employee benefits & workers’ compensation is what makes Human Capital Strategies "the next best thing to no employees!®"

Follow us on Twitter: http://twitter.com/hcscando

Specialties:
• Non-Profits
• Medical & Dental Offices
• Law Firms
• Construction
• Franchises

Competitive Advantages:
• Consultative session re: PEO, ASO & Payroll fit
• After hours customer service
• Proactive education - HCS C.A.R.E.S.