New IT Support Structure from Concentrix Offers Flexibility, Choice and Outstanding Service

Aug. 20, 2009 - PRLog -- Leading UK Business Management Software and IT solutions specialist Concentrix is offering its entire customer base enhanced support levels along with improved flexibility and choice.

Concentrix has provided a variety of different software and IT system support options since the company was founded in 1999. However, the range of products and services Concentrix supplies has significantly expanded since then, along with its customer support operation.

Based at its head-office in Leicestershire, the company now has a large, dedicated in-house support team of highly skilled technical and specialist staff. By offering new support options, Concentrix aims to ensure all its customers get the very best value and make the very best use of the services it provides.

Paul Ince, Concentrix Customer Services Manager explains “The new options not only make it easier for our customers to take full advantage of all the support services they have available to them, but also mean they can choose a support type and level that’s totally in-line with their requirements. In other words, we’re making sure Concentrix customers get maximum support at the very best value”.

Concentrix provides ‘best-in-breed’ business management software. This includes CRM products such as Microsoft Dynamics CRM, Sage CRM and FrontRange’s GoldMine, along with accounting solutions and business management suites such as the Sage 200 suite and Microsoft Dynamics NAV. The company also supplies hardware and IT infrastructure, such as servers, PC’s and network security products.

The new support model gives Concentrix customers a choice of software support, hardware and IT infrastructure support, or a combination of both. They also have a choice of support levels, including a new premium or ‘Gold’ standard.  This new level offers one of the most comprehensive, high-quality support packages in the industry. For example, it provides extensive pro-active system management and preventative maintenance, along with exceptionally fast, guaranteed resolution and response times.

Asked how Concentrix support works in practice, Ince replies “We have a dedicated support department with specialist staff expert in CRM, business management, accounting systems, hardware and IT infrastructure. As soon as you contact the team with a question, query or more serious issue, a structured resolution procedure begins.”
“Obviously the exact course of action depends on the situation, but typically we’ll either talk you through the problem or access your system remotely and fix it. With more serious issues we may send out an engineer or even loan you equipment. But whatever your problem, we’ll keep you up to date on its progress while getting it sorted quickly and efficiently.”

Working alongside the support team, Concentrix has a number of engineers who visit customers for preventative maintenance, system performance checking, and to respond rapidly should problems that need on-site resolution occur. Concentrix also provides online self-service support, available 24 hours a day, seven days a week.

Background Information

Concentrix is a leading UK independent business management, customer relationship management (CRM) specialist, and IT solutions provider. Founded in 1999, Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT.

Concentrix solutions are based on recognised, 'best-of-breed' software products. As well as providing Microsoft Dynamics CRM and Microsoft Dynamics NAV, Concentrix also supplies the Sage 200 suite, Sage CRM, Sage SalesLogix, and FrontRange's GoldMine software. Concentrix has also developed a number of complementary, add-on CRM software modules, and has a dedicated team of software programmers and developers.
As well as business management software, the company supplies leading brand hardware, a comprehensive range of support, training, courses, upgrades, advice and consultancy. In other words, Concentrix provides complete solutions: software, hardware and supporting services.

Concentrix is a Microsoft Gold Certified Partner, a fully Accredited Sage Business Partner and a FrontRange Premier Partner.

Concentrix is based in Mountsorrel, Leicestershire and has a satellite office in central London.

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Concentrix is a leading UK independent CRM specialist and business management software provider. Concentrix supplies and implements a wide range of software including Sage CRM, Microsoft Dynamics CRM and FrontRange’s Goldmine Premium Edition.