Ansafone’s CEO, Randy Harmat, Joins the Board for the West Coast ATA Chapter

April 25, 2009 - PRLog -- Santa Ana,  - Ansafone Communications, a leading provider of contact center outsourcing solutions, announced that their CEO, Randy Harmat has joined the Board for the West Coast Chapter of the American Teleservices Association (ATA).

Along with the rest of the board, Randy will work toward ensuring that the ATA’s mission is maintained and help guide the organization to best assist the industry.  ATA is committed to serving the needs of its members by recommending the highest standards of quality for the channel and protecting the rights of consumers. ATA values members by providing essential business elements in the form of:

•   forums for networking at international, national and regional levels;
•   programs for business learning;
•   advocacy of teleservices users' and providers' interests before State and Federal government;
•   research on consumer and regulatory topics of interest to Teleservices users and providers;
•   consensus, voluntary guidelines for industries who utilize Teleservices in their business operations;
•   information about global developments in Teleservices; and
•   education of the general public and media to promote Teleservices providers' and users' business interests of their strong commitment to customer service and satisfaction.

“I am very excited to be an integral part of the ATA,” said Randy Harmat, Ansafone’s CEO.  “I am part of an elite team of industry executives and experts who dedicate their time to the growth and prosperity of teleservice industry.”

About the ATA
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.  More information can be found www.ataconnect.org.

About Ansafone Communications
Ansafone Communications is a full service contact center company who has been providing superior service to their clients for over 40 years.  Headquartered in Santa Ana, CA, Ansafone has 10 contact centers in 6 states with multilingual capabilities.  Ansafone also offers offshore options through strategic partners.  The company provides excellent service through their focus on quality, a rigorous recruiting and hiring process, and a continuous improvement approach that delivers a quantifiable value and reduces overall costs.  Their client base is very diverse crossing over several industries within the Fortune 500. More information can be found at www.ansafone.com.

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At Ansafone Communications, we take customer care services seriously. We never lose sight of why we are here or how we got here. It was you. Our clients, by using our service, enable us to pursue our passion.