The Search for the Top Online Customer Service

July 31, 2008 - PRLog -- The services available online are limitless. Many companies have expanded to the web because of the ability to reach millions of consumers.

Online customer service has become a crucial factor to the success of online companies. In the competitive web marketplace, good customer service is the driving force attracting consumers.

In a recent survey, over 1,400 Canadians were asked, “Which company do you think offers the best customer service online?”

While there were a variety of responses, 16% of those surveyed could not think of a company. Although there was no clear leader, Amazon (10%), ebay (5%), and Dell (2.7%) were popular responses.

There is yet to be one distinct company that offers the best customer service online as the survey results indicated that 16% are indecisive and no specific company was consistently noted. The title is still up for grabs!

Top 10 online companies chosen were:
- Amazon
- ebay
- Dell
- Sears
- Sensors Quality Management Inc.
- Google
- Apple
- Yahoo
- Bank of America
- Microsoft

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For additional information, please visit the website at http://www.evaluateitbysqm.com
or contact:

Mr. David Lipton
Sensors Quality Management Inc.
895 Don Mills Road
Suite 400, Tower 2
Toronto, ON M3C 1W3
Phone:  416-444-4491
Fax:    416-444-2422
Website:  http://www.evaluateitbysqm.com
E-mail:    davidL@sqm.ca

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Sensors Quality Management Inc. (SQM) is a Toronto based supplier of Mystery Shopping, Quality / Service Assurance and Market Research, services.