Telecom 2.0: Aircel selects Wipro Infotech to deliver next generation business transformation
Wipro Infotech wins a 9 year Total Outsourcing contract from Aircel (a Maxis group company)
Aircel currently operates in 10 circles across India and has an estimated 9.5 million subscribers. Aircel is expanding operations in the remaining 13 circles to position itself as a leading full services pan India telecom operator in the near term future. Wipro Infotech, the India, Middle East and Asia Pacific IT Business of Wipro Ltd, is a leading provider of IT solutions with a comprehensive suite of offerings.
To achieve its pan-India vision, Aircel has re-structured its organization and operational architecture around innovation, scalability and flexibility. By utilizing cutting edge technology, Aircel plans to deliver industry leading customer experience through differentiated services comprising voice, data & multimedia content.
As an integral part of its technology initiatives, Aircel has partnered with Wipro in a 9 year outsourcing contract .The contract will see Wipro deliver next generation business transformation through Business-IT alignment, implementing a future ready IT architecture in accordance with industry standards and deployment of global best practice and tools to sustain comprehensive IT operations over the life of the contract. Business-
In addition, Wipro will deploy component based Service Delivery Platform (SDP) for Aircel to deliver wide range of services including Multi Channel Access, Real Time Information Delivery, Multimedia Content and VAS. This SDP will accelerate launch of services and enhance customer experience with higher efficiencies. Wipro will weave together the fabric of transformation using its best practices in service delivery management, transition management & governance.
Speaking on the occasion, Sandip Das, CEO Maxis, said “We are very excited at this opportunity to partner with Wipro, for whom we have great respect. This alliance is timely, as at this strategic juncture, we as a company are ready to make an impression in the telecom market. We see a great deal of similarity in our respective approaches towards innovation and delivering superior value and experience to the customer!”
Suresh Vaswani, President, Wipro Infotech & Global IT service lines said “We are delighted to be partners with Aircel in its growth and transformational journey. Wipro will deliver next generation business transformation for Aircel by creating a futuristic platform to launch innovative, leading edge services and delivering unmatched customer experience. We will combine our global telecom expertise with our total outsourcing proposition to deliver a seamless service experience. This is a strategic relationship for Wipro and we are committed to making it a showcase in the global telecom industry.”
Rohit Chandra, Executive Director, Aircel Ltd. said “We required a strong partner who could deliver business transformation for us and we selected Wipro after an extensive & stringent evaluation process. We found a vibrant culture of innovation and customer sensitivity coexisting with an expansive talent pool in Wipro which is critical for success in long term strategic engagements such as ours. We are confident that this relationship will be a rewarding one for all our employees and stakeholders.”